Northwest Territories Help Desk Manager Salaries

    • How much does a Help Desk Manager make in Northwest Territories? Northwest Territories Help Desk Manager salaries vary greatly from town to town. See below for Help Desk Manager salaries, bonus and benefits information for 1 city in the Northwest Territories area.

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Help Desk Manager's Annual Base Salary
Job Title Salary Location Date Updated
Help Desk Manager C$130,315 Yellowknife, NT March 27, 2024
Job Openings for Help Desk Manager in Northwest Territories
    • Manages the staff and operations of an organization's technical help desk. Ensures team members are trained and coached on effective methods to research, troubleshoot, deliver solutions, and access the current product or technical updates. Trains the team on the help desk systems and tools to identify, document, track, and resolve reported problems. Identifies and gathers key metrics to analyze the help desk performance and identify problem areas. Monitors and measures service metrics and volume to develop standards, improvements, or changes to workflows and resource allocation. Acts as an escalation point and facilitator for severe, critical, or unique issues. May require a bachelor's degree. Typically reports to a director. Manages subordinate staff in the day-to-day performance of their jobs. True first level manager. Ensures that project/department milestones/goals are met and adhering to approved budgets. Has full authority for personnel actions. Typically requires 5 years experience in the related area as an individual contributor. 1 - 3 years supervisory experience may be required. Extensive knowledge of the function and department processes.

      Alternate Job Titles:
      Categories: IT - All , Executive and Management , IT - Manager , IT - Networking