How much does a Help Desk Supervisor make in Colorado? The average Help Desk Supervisor salary in Colorado is $84,026 as of February 26, 2024, but the range typically falls between $75,144 and $94,848. Salary ranges can vary widely depending on the city and many other important factors, including education, certifications, additional skills, the number of years you have spent in your profession.

Help Desk Supervisor Salaries by Percentile
Percentile Salary Location Last Updated
10th Percentile Help Desk Supervisor Salary $67,057 CO February 26, 2024
25th Percentile Help Desk Supervisor Salary $75,144 CO February 26, 2024
50th Percentile Help Desk Supervisor Salary $84,026 CO February 26, 2024
75th Percentile Help Desk Supervisor Salary $94,848 CO February 26, 2024
90th Percentile Help Desk Supervisor Salary $104,701 CO February 26, 2024
25% $75,144 10% $67,057 90% $104,701 75% $94,848 $84,026 50%(Median) Didn’t find job title? Click
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What skills does a Help Desk Supervisor need?

Each competency has five to ten behavioral assertions that can be observed, each with a corresponding performance level (from one to five) that is required for a particular job.

1.

Customer Service: Customer service is the provision of service to customers before, during and after a purchase. The perception of success of such interactions is dependent on employees "who can adjust themselves to the personality of the guest". Customer service concerns the priority an organization assigns to customer service relative to components such as product innovation and pricing. In this sense, an organization that values good customer service may spend more money in training employees than the average organization or may proactively interview customers for feedback. From the point of view of an overall sales process engineering effort, customer service plays an important role in an organization's ability to generate income and revenue. From that perspective, customer service should be included as part of an overall approach to systematic improvement. One good customer service experience can change the entire perception a customer holds towards the organization.

2.

Active Directory: Active Directory (AD) is Microsoft's proprietary directory service. It runs on Windows Server and enables administrators to manage permissions and access to network resources.

3.

Call Center: A call centre or call center is a managed capability that can be centralised or remote that is used for receiving or transmitting a large volume of enquiries by telephone.

Customer Service 7.69%
Active Directory 1.6%
Call Center 1.12%
Others 89.59%

Job Description for Help Desk Supervisor

Help Desk Supervisor supervises the staff and the day-to-day operations of an organization's technical help desk. Supports and coaches team members on effective methods to research, troubleshoot, and deliver solutions. Being a Help Desk Supervisor trains the team on the help desk systems, processes, tools, and procedures required to document, track, and resolve reported problems and to meet operational service levels and standards. Ensures the latest product/technical updates and policies are available and communicated to the team. Additionally, Help Desk Supervisor monitors request queue and tracks key metrics to ensure sufficient coverage and achievement of service standards. Identifies system and workflow improvements to enhance the team's efficiency. Acts as the escalation point for critical issues and facilitates a final resolution. May require a bachelor's degree. Typically reports to a manager. The Help Desk Supervisor supervises a small group of para-professional staff in an organization characterized by highly transactional or repetitive processes. Contributes to the development of processes and procedures. To be a Help Desk Supervisor typically requires 3 years experience in the related area as an individual contributor. Thorough knowledge of functional area under supervision. (Copyright 2024 Salary.com)... View full job description

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Job Openings for Help Desk Supervisor in Colorado

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Location Avg. Salary Date Updated
Location Jefferson, CO Avg. Salary $84,675 Date Updated February 26, 2024
Location Agate, CO Avg. Salary $82,820 Date Updated February 26, 2024
Location Aguilar, CO Avg. Salary $77,214 Date Updated February 26, 2024
Location Akron, CO Avg. Salary $79,885 Date Updated February 26, 2024
Location Alamosa, CO Avg. Salary $77,214 Date Updated February 26, 2024
Location Allenspark, CO Avg. Salary $84,949 Date Updated February 26, 2024
Location Alma, CO Avg. Salary $84,878 Date Updated February 26, 2024
Location Almont, CO Avg. Salary $85,332 Date Updated February 26, 2024
Location Amherst, CO Avg. Salary $77,981 Date Updated February 26, 2024
Location Anton, CO Avg. Salary $83,693 Date Updated February 26, 2024

Career Path for Help Desk Supervisor

A career path is a sequence of jobs that leads to your short- and long-term career goals. Some follow a linear career path within one field, while others change fields periodically to achieve career or personal goals.

For Help Desk Supervisor, the upper level is Help Desk Senior Supervisor and then progresses to Help Desk Manager.

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Help Desk Supervisor Salary in Colorado
Help Desk Supervisor Salary Graph, Regional Distribution and Summary