Help Desk Supervisor II Salary in the United States

How much does a Help Desk Supervisor II make in the United States? The average Help Desk Supervisor II salary in the United States is $91,227 as of September 26, 2019, but the range typically falls between $72,012 and $103,314. Salary ranges can vary widely depending on many important factors, including education, certifications, additional skills, the number of years you have spent in your profession. With more online, real-time compensation data than any other website, Salary.com helps you determine your exact pay target.  View the Cost of Living in Major Cities

Skills Associated with Help Desk Supervisor II: Solution Delivery, End-User Training, Issue Resolution, General Office Software ...More

Recently searched related titles: Help Desk Lead

Salary estimation for Help Desk Supervisor II at companies like : HCI GROUP INC, PRIMERICA INC, VERISK ANALYTICS INC

Job Description

Help Desk Supervisor II supervises the day-to-day operations of the help desk. Identifies, researches, and resolves complex technical problems. Being a Help Desk Supervisor II creates and manages escalation procedures and ensures service levels are maintained. Documents, tracks, and monitors problems to ensure resolution in a timely manner. Additionally, Help Desk Supervisor II coordinates referrals to appropriate technical, professional or service personnel for follow-up. May require a bachelor's degree. Typically reports to a manager or head of a unit/department. The Help Desk Supervisor II supervises a small group of para-professional staff in an organization characterized by highly transactional or repetitive processes. Contributes to the development of processes and procedures. Thorough knowledge of functional area under supervision. To be a Help Desk Supervisor II typically requires 3 years experience in the related area as an individual contributor. (Copyright 2019 Salary.com)

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72012
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Average Total Cash Compensation

Includes base and annual incentives

 
 
 
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These charts show the average base salary (core compensation), as well as the average total cash compensation for the job of Help Desk Supervisor II in the United States. The base salary for Help Desk Supervisor II ranges from $72,012 to $103,314 with the average base salary of $91,227. The total cash compensation, which includes base, and annual incentives, can vary anywhere from $72,810 to $107,311 with the average total cash compensation of $93,196.
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72012
103314

 

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City, State Compared to national average
City, State San Francisco, CA Compared to national average
+ 25.3%
City, State Washington, DC Compared to national average
+ 10.7%
City, State Miami, FL Compared to national average
-2.7%
City, State Chicago, IL Compared to national average
+ 6.0%
City, State Boston, MA Compared to national average
+ 12.9%
City, State New York, NY Compared to national average
+ 21.0%
City, State Dallas, TX Compared to national average
-1.0%