Help Desk Supervisor II Salary in District of Columbia

How much does a Help Desk Supervisor II make in District of Columbia? The average Help Desk Supervisor II salary in District of Columbia is $102,210 as of January 20, 2020, but the range typically falls between $80,683 and $115,754. Salary ranges can vary widely depending on the city and many other important factors, including education, certifications, additional skills, the number of years you have spent in your profession.

25% $80,683 10% $61,084 90% $128,086 75% $115,754 $102,210 50%(Median)
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Job Description

Help Desk Supervisor II supervises the day-to-day operations of the help desk. Identifies, researches, and resolves complex technical problems. Being a Help Desk Supervisor II creates and manages escalation procedures and ensures service levels are maintained. Documents, tracks, and monitors problems to ensure resolution in a timely manner. Additionally, Help Desk Supervisor II coordinates referrals to appropriate technical, professional or service personnel for follow-up. May require a bachelor's degree. Typically reports to a manager or head of a unit/department. The Help Desk Supervisor II supervises a small group of para-professional staff in an organization characterized by highly transactional or repetitive processes. Contributes to the development of processes and procedures. Thorough knowledge of functional area under supervision. To be a Help Desk Supervisor II typically requires 3 years experience in the related area as an individual contributor. (Copyright 2020 Salary.com)

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Location Avg. Salary Date Updated
Location Naval Anacost Annex, DC Avg. Salary $101,695 Date Updated January 20, 2020
Location Parcel Return Service, DC Avg. Salary $101,695 Date Updated January 20, 2020
Location Washington, DC Avg. Salary $101,695 Date Updated January 20, 2020
Location Washington Navy Yard, DC Avg. Salary $101,695 Date Updated January 20, 2020
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