How much does a Help Desk Supervisor make in Little Rock, AR? The average Help Desk Supervisor salary in Little Rock, AR is $76,656 as of March 26, 2024, but the range typically falls between $68,551 and $86,527. Salary ranges can vary widely depending on many important factors, including education, certifications, additional skills, the number of years you have spent in your profession. With more online, real-time compensation data than any other website, Salary.com helps you determine your exact pay target.
Percentile | Salary | Location | Last Updated |
10th Percentile Help Desk Supervisor Salary | $61,173 | Little Rock,AR | March 26, 2024 |
25th Percentile Help Desk Supervisor Salary | $68,551 | Little Rock,AR | March 26, 2024 |
50th Percentile Help Desk Supervisor Salary | $76,656 | Little Rock,AR | March 26, 2024 |
75th Percentile Help Desk Supervisor Salary | $86,527 | Little Rock,AR | March 26, 2024 |
90th Percentile Help Desk Supervisor Salary | $95,514 | Little Rock,AR | March 26, 2024 |
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Each competency has five to ten behavioral assertions that can be observed, each with a corresponding performance level (from one to five) that is required for a particular job.
Customer Service: Customer service is the provision of service to customers before, during and after a purchase. The perception of success of such interactions is dependent on employees "who can adjust themselves to the personality of the guest". Customer service concerns the priority an organization assigns to customer service relative to components such as product innovation and pricing. In this sense, an organization that values good customer service may spend more money in training employees than the average organization or may proactively interview customers for feedback. From the point of view of an overall sales process engineering effort, customer service plays an important role in an organization's ability to generate income and revenue. From that perspective, customer service should be included as part of an overall approach to systematic improvement. One good customer service experience can change the entire perception a customer holds towards the organization.
Active Directory: Active Directory (AD) is Microsoft's proprietary directory service. It runs on Windows Server and enables administrators to manage permissions and access to network resources.
Call Center: A call centre or call center is a managed capability that can be centralised or remote that is used for receiving or transmitting a large volume of enquiries by telephone.
Help Desk Supervisor supervises the staff and the day-to-day operations of an organization's technical help desk. Supports and coaches team members on effective methods to research, troubleshoot, and deliver solutions. Being a Help Desk Supervisor trains the team on the help desk systems, processes, tools, and procedures required to document, track, and resolve reported problems and to meet operational service levels and standards. Ensures the latest product/technical updates and policies are available and communicated to the team. Additionally, Help Desk Supervisor monitors request queue and tracks key metrics to ensure sufficient coverage and achievement of service standards. Identifies system and workflow improvements to enhance the team's efficiency. Acts as the escalation point for critical issues and facilitates a final resolution. May require a bachelor's degree. Typically reports to a manager. The Help Desk Supervisor supervises a small group of para-professional staff in an organization characterized by highly transactional or repetitive processes. Contributes to the development of processes and procedures. To be a Help Desk Supervisor typically requires 3 years experience in the related area as an individual contributor. Thorough knowledge of functional area under supervision. (Copyright 2024 Salary.com)... View full job description
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For Help Desk Supervisor, the upper level is Help Desk Senior Supervisor and then progresses to Help Desk Manager.
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Help Desk Supervisor salary varies from city to city. Compared with national average salary of Help Desk Supervisor, the highest Help Desk Supervisor salary is in San Francisco, CA, where the Help Desk Supervisor salary is 25.0% above. The lowest Help Desk Supervisor salary is in Miami, FL, where the Help Desk Supervisor salary is 3.5% lower than national average salary.
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Job Title | Experience | EDUCATION | Salary Compared to This Job |
---|---|---|---|
Job Title Front Desk Supervisor | Experience 3 + | EducationHigh School | Salary Compared to This Job |
Job Title Help Desk Director | Experience | EducationBachelors | Salary Compared to This Job |
Job Title Help Desk Manager | Experience 5 + | EducationBachelors | Salary Compared to This Job |
Job Title Help Desk Senior Manager | Experience | EducationBachelors | Salary Compared to This Job |
Job Title Help Desk Senior Supervisor | Experience 3 - 5 | EducationBachelors | Salary Compared to This Job |
Jobs with different levels of education may pay very differently. Check the Help Desk Supervisor salary of your education level.
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About Little Rock, Arkansas Little Rock is located at 34°44′10″N 92°19′52″W / 34.73611°N 92.33111°W / 34.73611; -92.33111 (34.736009, −92.331122). According to the United Stat....More
Little Rock, Arkansas area prices were up 1.2% from a year ago View the Cost of Living in Little Rock, Arkansas
Help Desk Supervisor Salary in popular cities: Fort Smith, Fayetteville, Springdale
Skills associated with Help Desk Supervisor: Technical Troubleshooting, General Office Software, Ticketing/Tracking, Solution Management ...More
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