How much does a Help Desk Supervisor make in Long Beach, CA? The average Help Desk Supervisor salary in Long Beach, CA is $92,734 as of February 26, 2024, but the range typically falls between $82,931 and $104,677. Salary ranges can vary widely depending on many important factors, including education, certifications, additional skills, the number of years you have spent in your profession. With more online, real-time compensation data than any other website, Salary.com helps you determine your exact pay target. 

Help Desk Supervisor Salaries by Percentile
Percentile Salary Location Last Updated
10th Percentile Help Desk Supervisor Salary $74,006 Long Beach,CA February 26, 2024
25th Percentile Help Desk Supervisor Salary $82,931 Long Beach,CA February 26, 2024
50th Percentile Help Desk Supervisor Salary $92,734 Long Beach,CA February 26, 2024
75th Percentile Help Desk Supervisor Salary $104,677 Long Beach,CA February 26, 2024
90th Percentile Help Desk Supervisor Salary $115,551 Long Beach,CA February 26, 2024
25% $82,931 10% $74,006 90% $115,551 75% $104,677 $92,734 50%(Median) Didn’t find job title? Click
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What skills does a Help Desk Supervisor need?

Each competency has five to ten behavioral assertions that can be observed, each with a corresponding performance level (from one to five) that is required for a particular job.

1.

Customer Service: Customer service is the provision of service to customers before, during and after a purchase. The perception of success of such interactions is dependent on employees "who can adjust themselves to the personality of the guest". Customer service concerns the priority an organization assigns to customer service relative to components such as product innovation and pricing. In this sense, an organization that values good customer service may spend more money in training employees than the average organization or may proactively interview customers for feedback. From the point of view of an overall sales process engineering effort, customer service plays an important role in an organization's ability to generate income and revenue. From that perspective, customer service should be included as part of an overall approach to systematic improvement. One good customer service experience can change the entire perception a customer holds towards the organization.

2.

Active Directory: Active Directory (AD) is Microsoft's proprietary directory service. It runs on Windows Server and enables administrators to manage permissions and access to network resources.

3.

Call Center: A call centre or call center is a managed capability that can be centralised or remote that is used for receiving or transmitting a large volume of enquiries by telephone.

Customer Service 7.69%
Active Directory 1.6%
Call Center 1.12%
Others 89.59%

Job Description for Help Desk Supervisor

Help Desk Supervisor supervises the staff and the day-to-day operations of an organization's technical help desk. Supports and coaches team members on effective methods to research, troubleshoot, and deliver solutions. Being a Help Desk Supervisor trains the team on the help desk systems, processes, tools, and procedures required to document, track, and resolve reported problems and to meet operational service levels and standards. Ensures the latest product/technical updates and policies are available and communicated to the team. Additionally, Help Desk Supervisor monitors request queue and tracks key metrics to ensure sufficient coverage and achievement of service standards. Identifies system and workflow improvements to enhance the team's efficiency. Acts as the escalation point for critical issues and facilitates a final resolution. May require a bachelor's degree. Typically reports to a manager. The Help Desk Supervisor supervises a small group of para-professional staff in an organization characterized by highly transactional or repetitive processes. Contributes to the development of processes and procedures. To be a Help Desk Supervisor typically requires 3 years experience in the related area as an individual contributor. Thorough knowledge of functional area under supervision. (Copyright 2024 Salary.com)... View full job description

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Salary.com job board provides millions of Help Desk Supervisor information for you to search for. Click on search button below to see Help Desk Supervisor job openings or enter a new job title here.

Job Openings for Help Desk Supervisor in Long Beach, CA

Career Path for Help Desk Supervisor

A career path is a sequence of jobs that leads to your short- and long-term career goals. Some follow a linear career path within one field, while others change fields periodically to achieve career or personal goals.

For Help Desk Supervisor, the upper level is Help Desk Senior Supervisor and then progresses to Help Desk Manager.

Those that have already made the climb...
Glyn A. Rodgers, President-Matrix PDM Engineering
Matrix Service Company provides engineering, fabrication, construction, and maintenance services to support critical energy infrastructure and industrial markets in the United States, Canada, and internationally. It operates through three segments: Utility and Power Infrastructure; Process and Industrial Facilities; an... More
Fiscal Year Ended in 2023
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Help Desk Supervisor salary varies from city to city. Compared with national average salary of Help Desk Supervisor, the highest Help Desk Supervisor salary is in San Francisco, CA, where the Help Desk Supervisor salary is 25.0% above. The lowest Help Desk Supervisor salary is in Miami, FL, where the Help Desk Supervisor salary is 2.9% lower than national average salary.

City, State Compared to national average
City, State San Francisco, CA Compared to national average
+ 25.0%
City, State Washington, DC Compared to national average
+ 11.3%
City, State Miami, FL Compared to national average
-2.9%
City, State Chicago, IL Compared to national average
+ 5.5%
City, State Boston, MA Compared to national average
+ 12.7%
City, State New York, NY Compared to national average
+ 17.5%
City, State Dallas, TX Compared to national average
-0.7%

Take just three simple steps below to generate your own personalized salary report

Step 1 of 3

Understand the total compensation opportunity for a Help Desk Supervisor, base salary plus other pay elements

Average Base Salary

Core compensation

 
 
 
82931
104677
92734

Average Total Cash Compensation

Includes base and annual incentives

 
 
 
84776
107725
95174
These charts show the average base salary (core compensation), as well as the average total cash compensation for the job of Help Desk Supervisor in Long Beach, CA. The base salary for Help Desk Supervisor ranges from $82,931 to $104,677 with the average base salary of $92,734. The total cash compensation, which includes base, and annual incentives, can vary anywhere from $84,776 to $107,725 with the average total cash compensation of $95,174.
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Discover how your pay is adjusted for skills, experience, and other factors

How much should you be paid?

For a real-time salary target, tell us more about your role in the four categories below.

82931
104677

 

Step 3 of 3

How much should you be paid?

About Long Beach, California    Long Beach is a city on the Pacific Coast of the United States, within the Los Angeles metropolitan area of Southern California. As of 2010, its popul....More

Long Beach, California  area prices were up 3.2% from a year ago    View the Cost of Living in Long Beach, California

Help Desk Supervisor Salary in popular cities: Los AngelesSan DiegoSan Jose

Skills associated with Help Desk Supervisor: Operating System, Ticketing/Tracking, Issue Resolution, Upgrades Management ...More

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