Help Desk Supervisor III Salary in District of Columbia

How much does a Help Desk Supervisor III make in District of Columbia? The average Help Desk Supervisor III salary in District of Columbia is $105,129 as of January 20, 2020, but the range typically falls between $90,592 and $124,948. Salary ranges can vary widely depending on the city and many other important factors, including education, certifications, additional skills, the number of years you have spent in your profession.

25% $90,592 10% $77,357 90% $142,992 75% $124,948 $105,129 50%(Median)
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Job Description

Help Desk Supervisor III supervises the day-to-day operations of the help desk. Identifies, researches, and resolves complex technical problems. Being a Help Desk Supervisor III creates and manages escalation procedures and ensures service levels are maintained. Documents, tracks, and monitors problems to ensure resolution in a timely manner. Additionally, Help Desk Supervisor III coordinates referrals to appropriate technical, professional or service personnel for follow-up. May require a bachelor's degree. Typically reports to a manager. The Help Desk Supervisor III supervises a group of primarily para-professional level staffs. May also be a level above a supervisor within high volume administrative/ production environments. Makes day-to-day decisions within or for a group/small department. Has some authority for personnel actions. Thorough knowledge of department processes. To be a Help Desk Supervisor III typically requires 3-5 years experience in the related area as an individual contributor. (Copyright 2020 Salary.com)

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Location Avg. Salary Date Updated
Location Naval Anacost Annex, DC Avg. Salary $104,600 Date Updated January 20, 2020
Location Parcel Return Service, DC Avg. Salary $104,600 Date Updated January 20, 2020
Location Washington, DC Avg. Salary $104,600 Date Updated January 20, 2020
Location Washington Navy Yard, DC Avg. Salary $104,600 Date Updated January 20, 2020
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