How much does a Help Desk Support Specialist II make in Colorado? The average Help Desk Support Specialist II salary in Colorado is $58,415 as of February 26, 2024, but the range typically falls between $52,676 and $65,313. Salary ranges can vary widely depending on the city and many other important factors, including education, certifications, additional skills, the number of years you have spent in your profession.

Help Desk Support Specialist II Salaries by Percentile
Percentile Salary Location Last Updated
10th Percentile Help Desk Support Specialist II Salary $47,450 CO February 26, 2024
25th Percentile Help Desk Support Specialist II Salary $52,676 CO February 26, 2024
50th Percentile Help Desk Support Specialist II Salary $58,415 CO February 26, 2024
75th Percentile Help Desk Support Specialist II Salary $65,313 CO February 26, 2024
90th Percentile Help Desk Support Specialist II Salary $71,593 CO February 26, 2024
25% $52,676 10% $47,450 90% $71,593 75% $65,313 $58,415 50%(Median) Didn’t find job title? Click
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What skills does a Help Desk Support Specialist II need?

Each competency has five to ten behavioral assertions that can be observed, each with a corresponding performance level (from one to five) that is required for a particular job.

1.

Troubleshooting: Troubleshooting is a form of problem solving, often applied to repair failed products or processes on a machine or a system. It is a logical, systematic search for the source of a problem in order to solve it, and make the product or process operational again. Troubleshooting is needed to identify the symptoms. Determining the most likely cause is a process of elimination—eliminating potential causes of a problem. Finally, troubleshooting requires confirmation that the solution restores the product or process to its working state. In general, troubleshooting is the identification or diagnosis of "trouble" in the management flow of a system caused by a failure of some kind. The problem is initially described as symptoms of malfunction, and troubleshooting is the process of determining and remedying the causes of these symptoms. A system can be described in terms of its expected, desired or intended behavior (usually, for artificial systems, its purpose). Events or inputs to the system are expected to generate specific results or outputs. (For example, selecting the "print" option from various computer applications is intended to result in a hardcopy emerging from some specific device). Any unexpected or undesirable behavior is a symptom. Troubleshooting is the process of isolating the specific cause or causes of the symptom. Frequently the symptom is a failure of the product or process to produce any results. (Nothing was printed, for example). Corrective action can then be taken to prevent further failures of a similar kind.

2.

Operating System: Maintaining software that runs on a computer that serves as an interface between computer hardware components and the user.

3.

Computer Hardware: Maintaining, configuring, and setting up computer hardware to increase business efficiency and staff productivity.

Troubleshooting 10.23%
Operating System 3.25%
Computer Hardware 1.67%
Others 84.85%

Job Description for Help Desk Support Specialist II

Help Desk Support Specialist II responds to end-user requests for technical assistance by phone, email, or ticketing system. Troubleshoots and resolves basic computer, application, system, device, access, or performance issues. Being a Help Desk Support Specialist II uses established processes and procedures to document, track, and resolve reported problems and to meet operational service levels and standards. Utilizes product information or solution database to research, troubleshoot, and deliver solutions. Additionally, Help Desk Support Specialist II advises users on the methods, steps, and actions to resolve and avoid future issues and provides documentation as needed. Escalates problems to appropriate levels or teams to achieve issue resolution. May support installs or upgrades of software or devices, set up user profiles, or re-set passwords. Fulfills all service level standards for response time and quality. May require an associate degree. Typically reports to a supervisor. The Help Desk Support Specialist II works under moderate supervision. Gaining or has attained full proficiency in a specific area of discipline. To be a Help Desk Support Specialist II typically requires 1-3 years of related experience. (Copyright 2024 Salary.com)... View full job description

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Job Openings for Help Desk Support Specialist II in Colorado

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Location Avg. Salary Date Updated
Location Jefferson, CO Avg. Salary $58,866 Date Updated February 26, 2024
Location Agate, CO Avg. Salary $57,576 Date Updated February 26, 2024
Location Aguilar, CO Avg. Salary $53,679 Date Updated February 26, 2024
Location Akron, CO Avg. Salary $55,536 Date Updated February 26, 2024
Location Alamosa, CO Avg. Salary $53,679 Date Updated February 26, 2024
Location Allenspark, CO Avg. Salary $59,057 Date Updated February 26, 2024
Location Alma, CO Avg. Salary $59,007 Date Updated February 26, 2024
Location Almont, CO Avg. Salary $59,323 Date Updated February 26, 2024
Location Amherst, CO Avg. Salary $54,212 Date Updated February 26, 2024
Location Anton, CO Avg. Salary $58,184 Date Updated February 26, 2024

Career Path for Help Desk Support Specialist II

A career path is a sequence of jobs that leads to your short- and long-term career goals. Some follow a linear career path within one field, while others change fields periodically to achieve career or personal goals.

For Help Desk Support Specialist II, the upper level is Help Desk Support Specialist III and then progresses to Help Desk Supervisor.

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Help Desk Support Specialist II Salary in Colorado
Help Desk Support Specialist II Salary Graph, Regional Distribution and Summary