How much does a Help Desk Support Specialist II make in Long Beach, CA? The average Help Desk Support Specialist II salary in Long Beach, CA is $64,468 as of February 26, 2024, but the range typically falls between $58,135 and $72,081. Salary ranges can vary widely depending on many important factors, including education, certifications, additional skills, the number of years you have spent in your profession. With more online, real-time compensation data than any other website, Salary.com helps you determine your exact pay target. 

Help Desk Support Specialist II Salaries by Percentile
Percentile Salary Location Last Updated
10th Percentile Help Desk Support Specialist II Salary $52,368 Long Beach,CA February 26, 2024
25th Percentile Help Desk Support Specialist II Salary $58,135 Long Beach,CA February 26, 2024
50th Percentile Help Desk Support Specialist II Salary $64,468 Long Beach,CA February 26, 2024
75th Percentile Help Desk Support Specialist II Salary $72,081 Long Beach,CA February 26, 2024
90th Percentile Help Desk Support Specialist II Salary $79,012 Long Beach,CA February 26, 2024
25% $58,135 10% $52,368 90% $79,012 75% $72,081 $64,468 50%(Median) Didn’t find job title? Click
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What skills does a Help Desk Support Specialist II need?

Each competency has five to ten behavioral assertions that can be observed, each with a corresponding performance level (from one to five) that is required for a particular job.

1.

Troubleshooting: Troubleshooting is a form of problem solving, often applied to repair failed products or processes on a machine or a system. It is a logical, systematic search for the source of a problem in order to solve it, and make the product or process operational again. Troubleshooting is needed to identify the symptoms. Determining the most likely cause is a process of elimination—eliminating potential causes of a problem. Finally, troubleshooting requires confirmation that the solution restores the product or process to its working state. In general, troubleshooting is the identification or diagnosis of "trouble" in the management flow of a system caused by a failure of some kind. The problem is initially described as symptoms of malfunction, and troubleshooting is the process of determining and remedying the causes of these symptoms. A system can be described in terms of its expected, desired or intended behavior (usually, for artificial systems, its purpose). Events or inputs to the system are expected to generate specific results or outputs. (For example, selecting the "print" option from various computer applications is intended to result in a hardcopy emerging from some specific device). Any unexpected or undesirable behavior is a symptom. Troubleshooting is the process of isolating the specific cause or causes of the symptom. Frequently the symptom is a failure of the product or process to produce any results. (Nothing was printed, for example). Corrective action can then be taken to prevent further failures of a similar kind.

2.

Operating System: Maintaining software that runs on a computer that serves as an interface between computer hardware components and the user.

3.

Computer Hardware: Maintaining, configuring, and setting up computer hardware to increase business efficiency and staff productivity.

Troubleshooting 10.23%
Operating System 3.25%
Computer Hardware 1.67%
Others 84.85%

Job Description for Help Desk Support Specialist II

Help Desk Support Specialist II responds to end-user requests for technical assistance by phone, email, or ticketing system. Troubleshoots and resolves basic computer, application, system, device, access, or performance issues. Being a Help Desk Support Specialist II uses established processes and procedures to document, track, and resolve reported problems and to meet operational service levels and standards. Utilizes product information or solution database to research, troubleshoot, and deliver solutions. Additionally, Help Desk Support Specialist II advises users on the methods, steps, and actions to resolve and avoid future issues and provides documentation as needed. Escalates problems to appropriate levels or teams to achieve issue resolution. May support installs or upgrades of software or devices, set up user profiles, or re-set passwords. Fulfills all service level standards for response time and quality. May require an associate degree. Typically reports to a supervisor. The Help Desk Support Specialist II works under moderate supervision. Gaining or has attained full proficiency in a specific area of discipline. To be a Help Desk Support Specialist II typically requires 1-3 years of related experience. (Copyright 2024 Salary.com)... View full job description

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Job Openings for Help Desk Support Specialist II in Long Beach, CA

Career Path for Help Desk Support Specialist II

A career path is a sequence of jobs that leads to your short- and long-term career goals. Some follow a linear career path within one field, while others change fields periodically to achieve career or personal goals.

For Help Desk Support Specialist II, the upper level is Help Desk Support Specialist III and then progresses to Help Desk Supervisor.

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Help Desk Support Specialist II salary varies from city to city. Compared with national average salary of Help Desk Support Specialist II, the highest Help Desk Support Specialist II salary is in San Francisco, CA, where the Help Desk Support Specialist II salary is 25.0% above. The lowest Help Desk Support Specialist II salary is in Miami, FL, where the Help Desk Support Specialist II salary is 2.9% lower than national average salary.

City, State Compared to national average
City, State San Francisco, CA Compared to national average
+ 25.0%
City, State Washington, DC Compared to national average
+ 11.3%
City, State Miami, FL Compared to national average
-2.9%
City, State Chicago, IL Compared to national average
+ 5.5%
City, State Boston, MA Compared to national average
+ 12.7%
City, State New York, NY Compared to national average
+ 17.5%
City, State Dallas, TX Compared to national average
-0.7%

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Understand the total compensation opportunity for a Help Desk Support Specialist II, base salary plus other pay elements

Average Base Salary

Core compensation

 
 
 
58135
72081
64468

Average Total Cash Compensation

Includes base and annual incentives

 
 
 
59100
74076
65915
These charts show the average base salary (core compensation), as well as the average total cash compensation for the job of Help Desk Support Specialist II in Long Beach, CA. The base salary for Help Desk Support Specialist II ranges from $58,135 to $72,081 with the average base salary of $64,468. The total cash compensation, which includes base, and annual incentives, can vary anywhere from $59,100 to $74,076 with the average total cash compensation of $65,915.
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58135
72081

 

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About Long Beach, California    Long Beach is a city on the Pacific Coast of the United States, within the Los Angeles metropolitan area of Southern California. As of 2010, its popul....More

Long Beach, California  area prices were up 3.2% from a year ago    View the Cost of Living in Long Beach, California

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