Help Desk Support Specialist II Salaries in Ottawa, ON
Alternate Job Titles: Help Desk Support
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How much does a Help Desk Support Specialist II in Ottawa, ON make? The median annual Help Desk Support Specialist II salary in Ottawa, ON is C$60,213, as of March 27, 2024, with a range usually between C$53,735-C$68,423 not including bonus and benefit information and other factors that impact base pay. However, the salary for someone with the title Help Desk Support Specialist II may vary depending on a number of factors including industry, company size, location, years of experience and level of education. Our team of Certified Compensation Professionals has analyzed survey data collected from thousands of HR departments at companies of all sizes and industries to present this range of annual salaries for people with the job title Help Desk Support Specialist II in Ottawa, ON.
This chart describes the expected percentage of people who perform the job of Help Desk Support Specialist II in Ottawa, Ontario that make less than that annual salary. For example the median expected annual pay for a typical Help Desk Support Specialist II in Ottawa, ON is C$60,213, so 50% of the people who perform the job of Help Desk Support Specialist II in Ottawa, ON are expected to make less than C$60,213.
Source: HR Reported data as of March 27, 2024
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This chart describes the expected percentage of people who perform the job of Help Desk Support Specialist II in Ottawa, ON that make less than that salary. For example 50% of the people who perform the job of Help Desk Support Specialist II in Ottawa, ON are expected to make less than the median.
Source: HR Reported data as of March 27, 2024
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Responds to end-user requests for technical assistance by phone, email, or ticketing system. Troubleshoots and resolves basic computer, application, system, device, access, or performance issues. Uses established processes and procedures to document, track, and resolve reported problems and to meet operational service levels and standards. Utilizes product information or solution database to research, troubleshoot, and deliver solutions. Advises users on the methods, steps, and actions to resolve and avoid future issues and provides documentation as needed. Escalates problems to appropriate levels or teams to achieve issue resolution. May support installs or upgrades of software or devices, set up user profiles, or re-set passwords. Fulfills all service level standards for response time and quality. May require an associate degree. Typically reports to a supervisor. Works under moderate supervision. Gaining or has attained full proficiency in a specific area of discipline. Typically requires 1-3 years of related experience. View full job description
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- Help Desk Support Specialist II Salaries with No Diploma
- Help Desk Support Specialist II Salaries with a High School Diploma or Technical Certificate
- Help Desk Support Specialist II Salaries with an Associate's Degree
- Help Desk Support Specialist II Salaries with a Bachelor's Degree
- Help Desk Support Specialist II Salaries with a Master's Degree or MBA
- Help Desk Support Specialist II Salaries with a JD, MD, PhD or Equivalent
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- Fredericton, NB Help Desk Support Specialist II
- Moncton, NB Help Desk Support Specialist II
- Halifax, NS Help Desk Support Specialist II
- Oshawa, ON Help Desk Support Specialist II
- Ottawa, ON Help Desk Support Specialist II
- Charlottetown, PE Help Desk Support Specialist II
- Montreal, QC Help Desk Support Specialist II
- Quebec, QC Help Desk Support Specialist II
- Sherbrooke, QC Help Desk Support Specialist II