Help Desk Support Specialist IV Salary in Philadelphia, Pennsylvania
Help Desk Support Specialist IV Salary in Philadelphia, PA
How much does a Help Desk Support Specialist IV make in Philadelphia, PA? The average Help Desk Support Specialist IV salary in Philadelphia, PA is $78,341 as of March 26, 2024, but the range typically falls between $70,733 and $87,450. Salary ranges can vary widely depending on many important factors, including education, certifications, additional skills, the number of years you have spent in your profession. With more online, real-time compensation data than any other website, Salary.com helps you determine your exact pay target.
| Percentile | Salary | Location | Last Updated |
| 10th Percentile Help Desk Support Specialist IV Salary | $63,806 | Philadelphia,PA | March 26, 2024 |
| 25th Percentile Help Desk Support Specialist IV Salary | $70,733 | Philadelphia,PA | March 26, 2024 |
| 50th Percentile Help Desk Support Specialist IV Salary | $78,341 | Philadelphia,PA | March 26, 2024 |
| 75th Percentile Help Desk Support Specialist IV Salary | $87,450 | Philadelphia,PA | March 26, 2024 |
| 90th Percentile Help Desk Support Specialist IV Salary | $95,743 | Philadelphia,PA | March 26, 2024 |
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Job Description for Help Desk Support Specialist IV
Help Desk Support Specialist IV responds to end-user requests for technical assistance by phone, email, or ticketing system. Troubleshoots and resolves basic computer, application, system, device, access, or performance issues. Being a Help Desk Support Specialist IV uses established processes and procedures to document, track, and resolve reported problems and to meet operational service levels and standards. Utilizes product information or solution database to research, troubleshoot, and deliver solutions. Additionally, Help Desk Support Specialist IV advises users on the methods, steps, and actions to resolve and avoid future issues and provides documentation as needed. Escalates problems to appropriate levels or teams to achieve issue resolution. May support installs or upgrades of software or devices, set up user profiles, or re-set passwords. Fulfills all service level standards for response time and quality. May require an associate degree. Typically reports to a supervisor. The Help Desk Support Specialist IV independently performs a wide range of complex duties under general guidance from supervisors. Has gained full proficiency in a broad range of activities related to the job. To be a Help Desk Support Specialist IV typically requires 5-7 years of related experience. (Copyright 2024 Salary.com)... View full job description
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Career Path for Help Desk Support Specialist IV
A career path is a sequence of jobs that leads to your short- and long-term career goals. Some follow a linear career path within one field, while others change fields periodically to achieve career or personal goals.
For Help Desk Support Specialist IV, the upper level is Help Desk Supervisor and then progresses to Help Desk Senior Supervisor.
What does a Help Desk Support Specialist IV do?
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Help Desk Support Specialist IV Pay Difference by Location
Help Desk Support Specialist IV salary varies from city to city. Compared with national average salary of Help Desk Support Specialist IV, the highest Help Desk Support Specialist IV salary is in San Francisco, CA, where the Help Desk Support Specialist IV salary is 25.0% above. The lowest Help Desk Support Specialist IV salary is in Miami, FL, where the Help Desk Support Specialist IV salary is 3.5% lower than national average salary.
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About Philadelphia, Pennsylvania
Similar Jobs to Help Desk Support Specialist IV
| Job Title | Experience | EDUCATION | Salary Compared to This Job |
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| Job Title Help Desk Director | Experience | EducationBachelors | Salary Compared to This Job |
| Job Title Help Desk Manager | Experience 5 + | EducationBachelors | Salary Compared to This Job |
| Job Title Help Desk Senior Manager | Experience | EducationBachelors | Salary Compared to This Job |
| Job Title Help Desk Supervisor | Experience 3 + | EducationBachelors | Salary Compared to This Job |
| Job Title Help Desk Support Specialist I | Experience 0 - 1 | EducationAssociates | Salary Compared to This Job |
Level of Education for Help Desk Support Specialist IV
Jobs with different levels of education may pay very differently. Check the Help Desk Support Specialist IV salary of your education level.
- Help Desk Support Specialist IV Salaries with No Diploma
- Help Desk Support Specialist IV Salaries with a High School Diploma or Technical Certificate
- Help Desk Support Specialist IV Salaries with an Associate's Degree
- Help Desk Support Specialist IV Salaries with a Bachelor's Degree
- Help Desk Support Specialist IV Salaries with a Master's Degree or MBA
- Help Desk Support Specialist IV Salaries with a JD, MD, PhD or Equivalent
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About Philadelphia, Pennsylvania Philadelphia, sometimes known colloquially as Philly, is the largest city in the U.S. state and Commonwealth of Pennsylvania, and the sixth-most popul....More
Philadelphia, Pennsylvania area prices were up 1.0% from a year ago View the Cost of Living in Philadelphia, Pennsylvania
Help Desk Support Specialist IV Salary in popular cities: Pittsburgh, Allentown, Erie
Skills associated with Help Desk Support Specialist IV: User Administration, Issue Resolution, Ticketing/Tracking, IT Help Desk Software ...More
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Salary estimation for Help Desk Support Specialist IV at companies like : Electronic Key Inc, York County DES, Hau( Wainor) - San
