How much does a Help Desk Support Specialist III make in Fayetteville, AR? The average Help Desk Support Specialist III salary in Fayetteville, AR is $61,283 as of February 26, 2024, but the range typically falls between $55,225 and $68,604. Salary ranges can vary widely depending on many important factors, including education, certifications, additional skills, the number of years you have spent in your profession. With more online, real-time compensation data than any other website, Salary.com helps you determine your exact pay target. 

Help Desk Support Specialist III Salaries by Percentile
Percentile Salary Location Last Updated
10th Percentile Help Desk Support Specialist III Salary $49,711 Fayetteville,AR February 26, 2024
25th Percentile Help Desk Support Specialist III Salary $55,225 Fayetteville,AR February 26, 2024
50th Percentile Help Desk Support Specialist III Salary $61,283 Fayetteville,AR February 26, 2024
75th Percentile Help Desk Support Specialist III Salary $68,604 Fayetteville,AR February 26, 2024
90th Percentile Help Desk Support Specialist III Salary $75,270 Fayetteville,AR February 26, 2024
25% $55,225 10% $49,711 90% $75,270 75% $68,604 $61,283 50%(Median) Didn’t find job title? Click
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What skills does a Help Desk Support Specialist III need?

Each competency has five to ten behavioral assertions that can be observed, each with a corresponding performance level (from one to five) that is required for a particular job.

1.

Troubleshooting: Troubleshooting is a form of problem solving, often applied to repair failed products or processes on a machine or a system. It is a logical, systematic search for the source of a problem in order to solve it, and make the product or process operational again. Troubleshooting is needed to identify the symptoms. Determining the most likely cause is a process of elimination—eliminating potential causes of a problem. Finally, troubleshooting requires confirmation that the solution restores the product or process to its working state. In general, troubleshooting is the identification or diagnosis of "trouble" in the management flow of a system caused by a failure of some kind. The problem is initially described as symptoms of malfunction, and troubleshooting is the process of determining and remedying the causes of these symptoms. A system can be described in terms of its expected, desired or intended behavior (usually, for artificial systems, its purpose). Events or inputs to the system are expected to generate specific results or outputs. (For example, selecting the "print" option from various computer applications is intended to result in a hardcopy emerging from some specific device). Any unexpected or undesirable behavior is a symptom. Troubleshooting is the process of isolating the specific cause or causes of the symptom. Frequently the symptom is a failure of the product or process to produce any results. (Nothing was printed, for example). Corrective action can then be taken to prevent further failures of a similar kind.

2.

Microsoft Office: Microsoft Office is a suite of desktop productivity applications that is designed by Microsoft for business use. You can create documents containing text and images, work with data in spreadsheets and databases, create presentations and posters.

3.

Desktop Support: Desktop support is a type of technical support where a technician is called to fix a desktop system, or its supporting hardware, software in an organization or at a designated field site.

Troubleshooting 10.28%
Microsoft Office 2.73%
Desktop Support 1.44%
Others 85.55%

Job Description for Help Desk Support Specialist III

Help Desk Support Specialist III responds to end-user requests for technical assistance by phone, email, or ticketing system. Troubleshoots and resolves basic computer, application, system, device, access, or performance issues. Being a Help Desk Support Specialist III uses established processes and procedures to document, track, and resolve reported problems and to meet operational service levels and standards. Utilizes product information or solution database to research, troubleshoot, and deliver solutions. Additionally, Help Desk Support Specialist III advises users on the methods, steps, and actions to resolve and avoid future issues and provides documentation as needed. Escalates problems to appropriate levels or teams to achieve issue resolution. May support installs or upgrades of software or devices, set up user profiles, or re-set passwords. Fulfills all service level standards for response time and quality. May require an associate degree. Typically reports to a supervisor. The Help Desk Support Specialist III works independently within established procedures associated with the specific job function. Has gained proficiency in multiple competencies relevant to the job. To be a Help Desk Support Specialist III typically requires 3-5 years of related experience. (Copyright 2024 Salary.com)... View full job description

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Job Openings for Help Desk Support Specialist III in Fayetteville, AR

Career Path for Help Desk Support Specialist III

A career path is a sequence of jobs that leads to your short- and long-term career goals. Some follow a linear career path within one field, while others change fields periodically to achieve career or personal goals.

For Help Desk Support Specialist III, the upper level is Help Desk Support Specialist IV and then progresses to Help Desk Supervisor.

Those that have already made the climb...
Nick Daffan, Executive Vice President and Chief Information Officer
Verisk Analytics, Inc. provides data analytics solutions to the insurance markets in the United States and internationally. The company provides predictive analytics and decision support solutions to customers in rating, underwriting, claims, catastrophe and weather risk, global risk analytics, and various other fields... More
Fiscal Year Ended in 2022
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Help Desk Support Specialist III salary varies from city to city. Compared with national average salary of Help Desk Support Specialist III, the highest Help Desk Support Specialist III salary is in San Francisco, CA, where the Help Desk Support Specialist III salary is 25.0% above. The lowest Help Desk Support Specialist III salary is in Miami, FL, where the Help Desk Support Specialist III salary is 2.9% lower than national average salary.

City, State Compared to national average
City, State San Francisco, CA Compared to national average
+ 25.0%
City, State Washington, DC Compared to national average
+ 11.3%
City, State Miami, FL Compared to national average
-2.9%
City, State Chicago, IL Compared to national average
+ 5.5%
City, State Boston, MA Compared to national average
+ 12.7%
City, State New York, NY Compared to national average
+ 17.5%
City, State Dallas, TX Compared to national average
-0.7%

Take just three simple steps below to generate your own personalized salary report

Step 1 of 3

Understand the total compensation opportunity for a Help Desk Support Specialist III, base salary plus other pay elements

Average Base Salary

Core compensation

 
 
 
55225
68604
61283

Average Total Cash Compensation

Includes base and annual incentives

 
 
 
56234
70599
62703
These charts show the average base salary (core compensation), as well as the average total cash compensation for the job of Help Desk Support Specialist III in Fayetteville, AR. The base salary for Help Desk Support Specialist III ranges from $55,225 to $68,604 with the average base salary of $61,283. The total cash compensation, which includes base, and annual incentives, can vary anywhere from $56,234 to $70,599 with the average total cash compensation of $62,703.
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55225
68604

 

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How much should you be paid?

About Fayetteville, Arkansas    Fayetteville is the third-largest city in Arkansas and county seat of Washington County. The city is centrally located within the county and has been....More

Fayetteville, Arkansas  area prices were up 1.2% from a year ago    View the Cost of Living in Fayetteville, Arkansas

Help Desk Support Specialist III Salary in popular cities: Little RockFort SmithSpringdale

Skills associated with Help Desk Support Specialist III: Help Desk / Desktop Support, Software Troubleshooting, User Administration, Password Resets ...More

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