Help Desk Support, Sr. Salary in District of Columbia

How much does a Help Desk Support, Sr. make in District of Columbia? The average Help Desk Support, Sr. salary in District of Columbia is $69,119 as of January 20, 2020, but the range typically falls between $61,457 and $78,074. Salary ranges can vary widely depending on the city and many other important factors, including education, certifications, additional skills, the number of years you have spent in your profession.

25% $61,457 10% $54,481 90% $86,227 75% $78,074 $69,119 50%(Median)
Change Search Criteria

Job Description

Help Desk Support, Sr. provides support to end users for computer, application, system, device, access and hardware issues. Identifies, researches and resolves the most complex technical problems. Being a Help Desk Support, Sr. responds to telephone, email and on line requests for technical support. Documents, tracks, and monitors the problem using applicable systems and tools. Additionally, Help Desk Support, Sr. coordinates with other teams or specialists to resolve an issue. May be responsible for the resolution of escalated issues of higher difficulty. May train, coach or assist less experienced team members. May require an associate degree or its equivalent. Typically reports to a supervisor or manager. The Help Desk Support, Sr. has gained proficiency in multiple competencies relevant to the job. Works independently within established procedures associated with the specific job function. To be a Help Desk Support, Sr. typically requires 3-5 years of related experience. (Copyright 2020 Salary.com)

See user submitted job responsibilities for Help Desk Support, Sr..

Select a city to view specific salary and bonus information for Help Desk Support, Sr.

Loading results...
Location Avg. Salary Date Updated
Location Naval Anacost Annex, DC Avg. Salary $68,771 Date Updated January 20, 2020
Location Parcel Return Service, DC Avg. Salary $68,771 Date Updated January 20, 2020
Location Washington, DC Avg. Salary $68,771 Date Updated January 20, 2020
Location Washington Navy Yard, DC Avg. Salary $68,771 Date Updated January 20, 2020
Job Openings for Help Desk Support, Sr. in District of Columbia

Career Path for Help Desk Support, Sr.

Not the job you're looking for? Search more salaries here:

Are you an HR manager or compensation specialist?

Salary.com's CompAnalyst platform offers:

  • Detailed skills and competency reports for specific positions
  • Job and employee pricing reports
  • Compensation data tools, salary structures, surveys and benchmarks.
Learn about CompAnalyst