How much does a Help Desk Support Specialist III make in Pittsfield, MA? The average Help Desk Support Specialist III salary in Pittsfield, MA is $68,673 as of February 26, 2024, but the range typically falls between $61,885 and $76,877. Salary ranges can vary widely depending on many important factors, including education, certifications, additional skills, the number of years you have spent in your profession. With more online, real-time compensation data than any other website, Salary.com helps you determine your exact pay target.
Percentile | Salary | Location | Last Updated |
10th Percentile Help Desk Support Specialist III Salary | $55,705 | Pittsfield,MA | February 26, 2024 |
25th Percentile Help Desk Support Specialist III Salary | $61,885 | Pittsfield,MA | February 26, 2024 |
50th Percentile Help Desk Support Specialist III Salary | $68,673 | Pittsfield,MA | February 26, 2024 |
75th Percentile Help Desk Support Specialist III Salary | $76,877 | Pittsfield,MA | February 26, 2024 |
90th Percentile Help Desk Support Specialist III Salary | $84,347 | Pittsfield,MA | February 26, 2024 |
Part-Time Help Desk Support Specialist
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Each competency has five to ten behavioral assertions that can be observed, each with a corresponding performance level (from one to five) that is required for a particular job.
Troubleshooting: Troubleshooting is a form of problem solving, often applied to repair failed products or processes on a machine or a system. It is a logical, systematic search for the source of a problem in order to solve it, and make the product or process operational again. Troubleshooting is needed to identify the symptoms. Determining the most likely cause is a process of elimination—eliminating potential causes of a problem. Finally, troubleshooting requires confirmation that the solution restores the product or process to its working state. In general, troubleshooting is the identification or diagnosis of "trouble" in the management flow of a system caused by a failure of some kind. The problem is initially described as symptoms of malfunction, and troubleshooting is the process of determining and remedying the causes of these symptoms. A system can be described in terms of its expected, desired or intended behavior (usually, for artificial systems, its purpose). Events or inputs to the system are expected to generate specific results or outputs. (For example, selecting the "print" option from various computer applications is intended to result in a hardcopy emerging from some specific device). Any unexpected or undesirable behavior is a symptom. Troubleshooting is the process of isolating the specific cause or causes of the symptom. Frequently the symptom is a failure of the product or process to produce any results. (Nothing was printed, for example). Corrective action can then be taken to prevent further failures of a similar kind.
Microsoft Office: Microsoft Office is a suite of desktop productivity applications that is designed by Microsoft for business use. You can create documents containing text and images, work with data in spreadsheets and databases, create presentations and posters.
Desktop Support: Desktop support is a type of technical support where a technician is called to fix a desktop system, or its supporting hardware, software in an organization or at a designated field site.
Help Desk Support Specialist III responds to end-user requests for technical assistance by phone, email, or ticketing system. Troubleshoots and resolves basic computer, application, system, device, access, or performance issues. Being a Help Desk Support Specialist III uses established processes and procedures to document, track, and resolve reported problems and to meet operational service levels and standards. Utilizes product information or solution database to research, troubleshoot, and deliver solutions. Additionally, Help Desk Support Specialist III advises users on the methods, steps, and actions to resolve and avoid future issues and provides documentation as needed. Escalates problems to appropriate levels or teams to achieve issue resolution. May support installs or upgrades of software or devices, set up user profiles, or re-set passwords. Fulfills all service level standards for response time and quality. May require an associate degree. Typically reports to a supervisor. The Help Desk Support Specialist III works independently within established procedures associated with the specific job function. Has gained proficiency in multiple competencies relevant to the job. To be a Help Desk Support Specialist III typically requires 3-5 years of related experience. (Copyright 2024 Salary.com)... View full job description
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A career path is a sequence of jobs that leads to your short- and long-term career goals. Some follow a linear career path within one field, while others change fields periodically to achieve career or personal goals.
For Help Desk Support Specialist III, the upper level is Help Desk Support Specialist IV and then progresses to Help Desk Supervisor.
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Help Desk Support Specialist III salary varies from city to city. Compared with national average salary of Help Desk Support Specialist III, the highest Help Desk Support Specialist III salary is in San Francisco, CA, where the Help Desk Support Specialist III salary is 25.0% above. The lowest Help Desk Support Specialist III salary is in Miami, FL, where the Help Desk Support Specialist III salary is 2.9% lower than national average salary.
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Job Title | Experience | EDUCATION | Salary Compared to This Job |
---|---|---|---|
Job Title EHR User Support Specialist | Experience 2 - 4 | EducationBachelors | Salary Compared to This Job |
Job Title Help Desk Director | Experience | EducationBachelors | Salary Compared to This Job |
Job Title Help Desk Manager | Experience 5 + | EducationBachelors | Salary Compared to This Job |
Job Title Help Desk Senior Manager | Experience | EducationBachelors | Salary Compared to This Job |
Job Title Help Desk Supervisor | Experience 3 + | EducationBachelors | Salary Compared to This Job |
Jobs with different levels of education may pay very differently. Check the Help Desk Support Specialist III salary of your education level.
Help Desk Support Specialist III salary varies from country to country. There are several factors that mainly impact the Help Desk Support Specialist III salary, including cost of living, economic conditions, market rates and legal differences. Click below to Help Desk Support Specialist III salary of the other country.
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About Pittsfield, Massachusetts Pittsfield is located at 42°27′N 73°15′W / 42.450°N 73.250°W / 42.450; -73.250 (42.4522, -73.2515). According to the United States Census Bureau, t....More
Pittsfield, Massachusetts area prices were up 1.6% from a year ago View the Cost of Living in Pittsfield, Massachusetts
Help Desk Support Specialist III Salary in popular cities: Boston, Worcester, Springfield
Skills associated with Help Desk Support Specialist III: Help Desk / Desktop Support, Software Troubleshooting, User Administration, Password Resets ...More
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