Inbound Contact Center Manager Salaries in Ottawa, ON
Alternate Job Titles: Inbound Call Center Manager
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How much does an Inbound Contact Center Manager in Ottawa, ON make? The median annual Inbound Contact Center Manager salary in Ottawa, ON is C$101,118, as of March 27, 2024, with a range usually between C$88,097-C$124,845 not including bonus and benefit information and other factors that impact base pay. However, the salary for someone with the title Inbound Contact Center Manager may vary depending on a number of factors including industry, company size, location, years of experience and level of education. Our team of Certified Compensation Professionals has analyzed survey data collected from thousands of HR departments at companies of all sizes and industries to present this range of annual salaries for people with the job title Inbound Contact Center Manager in Ottawa, ON.
This chart describes the expected percentage of people who perform the job of Inbound Contact Center Manager in Ottawa, Ontario that make less than that annual salary. For example the median expected annual pay for a typical Inbound Contact Center Manager in Ottawa, ON is C$101,118, so 50% of the people who perform the job of Inbound Contact Center Manager in Ottawa, ON are expected to make less than C$101,118.
Source: HR Reported data as of March 27, 2024
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This chart describes the expected percentage of people who perform the job of Inbound Contact Center Manager in Ottawa, ON that make less than that salary. For example 50% of the people who perform the job of Inbound Contact Center Manager in Ottawa, ON are expected to make less than the median.
Source: HR Reported data as of March 27, 2024
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Manages inbound contact center agents and operations focusing on selling products or services. Develops standards and monitors metrics and targets for service volume, sales, and timeliness. Implements sales and product training to ensure staff is updated on product and service offerings and standard customer response procedures. Sets and communicates operational policies and procedures. May require a bachelor's degree. Typically reports to a director. Manages subordinate staff in the day-to-day performance of their jobs. True first level manager. Ensures that project/department milestones/goals are met and adhering to approved budgets. Has full authority for personnel actions. Typically requires 5 years experience in the related area as an individual contributor. 1 - 3 years supervisory experience may be required. Extensive knowledge of the function and department processes. View full job description
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- Inbound Contact Center Manager Salaries with a High School Diploma or Technical Certificate
- Inbound Contact Center Manager Salaries with an Associate's Degree
- Inbound Contact Center Manager Salaries with a Bachelor's Degree
- Inbound Contact Center Manager Salaries with a Master's Degree or MBA
- Inbound Contact Center Manager Salaries with a JD, MD, PhD or Equivalent
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