How much does an Inbound Contact Center Manager make in Gadsden, AL? The average Inbound Contact Center Manager salary in Gadsden, AL is $82,052 as of April 26, 2022, but the range typically falls between $70,222 and $94,153. Salary ranges can vary widely depending on many important factors, including education, certifications, additional skills, the number of years you have spent in your profession. With more online, real-time compensation data than any other website, Salary.com helps you determine your exact pay target.
Job Description for Inbound Contact Center Manager
Inbound Contact Center Manager manages and directs all aspects of inbound contact center operations. Implements and reviews contact center inbound policies and procedures. Being an Inbound Contact Center Manager develops and monitors quotas for service volume and timeliness. Responsible for staff recruiting, performance evaluation, training, and development. Additionally, Inbound Contact Center Manager typically requires a bachelor's degree. Typically reports to top management. The Inbound Contact Center Manager typically manages through subordinate managers and professionals in larger groups of moderate complexity. Provides input to strategic decisions that affect the functional area of responsibility. May give input into developing the budget. Capable of resolving escalated issues arising from operations and requiring coordination with other departments. To be an Inbound Contact Center Manager typically requires 3+ years of managerial experience. (Copyright 2022 Salary.com)... View full job description
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Fiscal Year Ended in 2020
What does an Inbound Contact Center Manager do?
Inbound Contact Center Manager in Columbus, GA
Traditional call centers are the heart of customer service for many businesses.
Gadsden is a city in and the county seat of Etowah County in the U.S. state of Alabama. It is located on the Coosa River about 56 miles (90 km) northeast of Birmingham and 90 miles (140 km) southwest of Chattanooga, Tennessee. It is the primary city of the Gadsden Metropolitan Statistical Area, which has a population of 103,931. As of the 2010 census, the population of the city was 36,856, with an estimated population of 35,837 in 2016. Gadsden and Rome, Georgia, are the largest cities in the triangular area now defined by the interstate highways between Atlanta, Birmingham, and Chattanooga.
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
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These charts show the average base salary (core compensation), as well as the average total cash compensation for the job of Inbound Contact Center Manager in Gadsden, AL. The base salary for Inbound Contact Center Manager ranges from $70,222 to $94,153 with the average base salary of $82,052. The total cash compensation, which includes base, and annual incentives, can vary anywhere from $71,202 to $98,026 with the average total cash compensation of $84,043.