Inbound Contact Center Senior Supervisor Salaries in Canada
Alternate Job Titles: Inbound Call Center Supervisor, Sr., Inbound Customer Support and Service Supervisor, Sr.
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How much does an Inbound Contact Center Senior Supervisor in Canada make? The median annual Inbound Contact Center Senior Supervisor salary in Canada is C$72,623, as of December 24, 2024, with a range usually between C$63,745-C$83,204 not including bonus and benefit information and other factors that impact base pay. However, the salary for someone with the title Inbound Contact Center Senior Supervisor may vary depending on a number of factors including industry, company size, location, years of experience and level of education. Our team of Certified Compensation Professionals has analyzed survey data collected from thousands of HR departments at companies of all sizes and industries to present this range of annual salaries for people with the job title Inbound Contact Center Senior Supervisor in Canada.
This chart describes the expected percentage of people who perform the job of Inbound Contact Center Senior Supervisor that make less than that annual salary. For example the median expected annual pay for a typical Inbound Contact Center Senior Supervisor in Canada is C$72,623, so 50% of the people who perform the job of Inbound Contact Center Senior Supervisor in Canada are expected to make less than C$72,623.
Source: HR Reported data as of December 24, 2024
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This chart describes the expected percentage of people who perform the job of Inbound Contact Center Senior Supervisor in , that make less than that salary. For example 50% of the people who perform the job of Inbound Contact Center Senior Supervisor in are expected to make less than the median.
Source: HR Reported data as of December 24, 2024
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Supervises inbound contact center agents and operations focusing on selling products or services. Monitors metrics and targets for service volume, sales, and timeliness. Responds to escalated calls with remedies or solutions. Implements sales and product training to update staff on product and service offerings, customer response standards, scripts, operational policies, and procedures. Prepares staff work schedules to ensure coverage and coordinate training. May require a bachelor's degree. Typically reports to a manager or head of a unit/department. Supervises a group of primarily para-professional level staffs. May also be a level above a supervisor within high volume administrative/ production environments. Makes day-to-day decisions within or for a group/small department. Has some authority for personnel actions. Typically requires 3-5 years experience in the related area as an individual contributor. Thorough knowledge of functional area and department processes. View full job description
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- Inbound Contact Center Senior Supervisor Salaries with a High School Diploma or Technical Certificate
- Inbound Contact Center Senior Supervisor Salaries with an Associate's Degree
- Inbound Contact Center Senior Supervisor Salaries with a Bachelor's Degree
- Inbound Contact Center Senior Supervisor Salaries with a Master's Degree or MBA
- Inbound Contact Center Senior Supervisor Salaries with a JD, MD, PhD or Equivalent
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