Inbound Contact Center Supervisor I Salary in District of Columbia

How much does an Inbound Contact Center Supervisor I make in District of Columbia? The average Inbound Contact Center Supervisor I salary in District of Columbia is $51,375 as of January 20, 2020, but the range typically falls between $42,963 and $61,166. Salary ranges can vary widely depending on the city and many other important factors, including education, certifications, additional skills, the number of years you have spent in your profession.

25% $42,963 10% $35,304 90% $70,079 75% $61,166 $51,375 50%(Median)
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Job Description

Inbound Contact Center Supervisor I supervises contact center representatives who get contacted by customers or potential customers. Responsible for the daily activity of contact center policies and procedures. Being an Inbound Contact Center Supervisor I ensures quotas for service volume and timeliness are met. May assist with monitoring interactions or perform data collection and some analysis. Additionally, Inbound Contact Center Supervisor I may require a bachelor's degree of specialty or its equivalent. Typically reports to manager or head of a unit/department. Working team member that may validate or coordinate the work of others on a support team. Suggests improvements to process, is a knowledge resource for other team members. Has no authority for staff actions. Generally has a minimum of 2 years experience as an individual contributor. Thorough knowledge of the team processes. (Copyright 2020 Salary.com)

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Location Avg. Salary Date Updated
Location Naval Anacost Annex, DC Avg. Salary $51,117 Date Updated January 20, 2020
Location Parcel Return Service, DC Avg. Salary $51,117 Date Updated January 20, 2020
Location Washington, DC Avg. Salary $51,117 Date Updated January 20, 2020
Location Washington Navy Yard, DC Avg. Salary $51,117 Date Updated January 20, 2020
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