How much does an Inbound Contact Center Supervisor II make hourly in the United States? The average hourly wage for an Inbound Contact Center Supervisor II in the United States is $31 as of April 26, 2022, but the range typically falls between $27 and $36. Hourly rate can vary widely depending on many important factors, including education, certifications, additional skills, the number of years you have spent in your profession. With more online, real-time compensation data than any other website, Salary.com helps you determine your exact pay target.
Job Description for Inbound Contact Center Supervisor II
Inbound Contact Center Supervisor II supervises contact center representatives who get contacted by customers or potential customers. Responsible for the daily activity of contact center policies and procedures. Being an Inbound Contact Center Supervisor II ensures quotas for service volume and timeliness are met. May assist with monitoring interactions or perform data collection and some analysis. Additionally, Inbound Contact Center Supervisor II may require a bachelor's degree of specialty or its equivalent. Typically reports to a manager or head of a unit/department. The Inbound Contact Center Supervisor II supervises a small group of para-professional staff in an organization characterized by highly transactional or repetitive processes. Contributes to the development of processes and procedures. Thorough knowledge of functional area under supervision. To be an Inbound Contact Center Supervisor II typically requires 3 years experience in the related area as an individual contributor. (Copyright 2022 Salary.com)... View full job description
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Fiscal Year Ended in 2020
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These charts show the average hourly wage (core compensation), as well as the average total hourly cash compensation for the job of Inbound Contact Center Supervisor II in the United States. The average hourly rate for Inbound Contact Center Supervisor II ranges from $27 to $36 with the average hourly pay of $31. The total hourly cash compensation, which includes base and short-term incentives, can vary anywhere from $28 to $37 with the average total hourly cash compensation of $32.