How much does an Inbound Contact Center Supervisor II make in the United States? The average Inbound Contact Center Supervisor II salary in the United States is $63,788 as of April 26, 2022, but the range typically falls between $56,017 and $74,334. Salary ranges can vary widely depending on many important factors, including education, certifications, additional skills, the number of years you have spent in your profession. With more online, real-time compensation data than any other website, Salary.com helps you determine your exact pay target.
Job Description for Inbound Contact Center Supervisor II
Inbound Contact Center Supervisor II supervises contact center representatives who get contacted by customers or potential customers. Responsible for the daily activity of contact center policies and procedures. Being an Inbound Contact Center Supervisor II ensures quotas for service volume and timeliness are met. May assist with monitoring interactions or perform data collection and some analysis. Additionally, Inbound Contact Center Supervisor II may require a bachelor's degree of specialty or its equivalent. Typically reports to a manager or head of a unit/department. The Inbound Contact Center Supervisor II supervises a small group of para-professional staff in an organization characterized by highly transactional or repetitive processes. Contributes to the development of processes and procedures. Thorough knowledge of functional area under supervision. To be an Inbound Contact Center Supervisor II typically requires 3 years experience in the related area as an individual contributor. (Copyright 2022 Salary.com)... View full job description
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Fiscal Year Ended in 2020
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These charts show the average base salary (core compensation), as well as the average total cash compensation for the job of Inbound Contact Center Supervisor II in the United States. The base salary for Inbound Contact Center Supervisor II ranges from $56,017 to $74,334 with the average base salary of $63,788. The total cash compensation, which includes base, and annual incentives, can vary anywhere from $57,604 to $77,715 with the average total cash compensation of $66,008.