How much does an Inbound Contact Center Supervisor II make in Brockton, MA? The average Inbound Contact Center Supervisor II salary in Brockton, MA is $66,213 as of June 28, 2020, but the range typically falls between $58,145 and $77,161. Salary ranges can vary widely depending on many important factors, including education, certifications, additional skills, the number of years you have spent in your profession. With more online, real-time compensation data than any other website, Salary.com helps you determine your exact pay target.
Job Description for Inbound Contact Center Supervisor II
Inbound Contact Center Supervisor II supervises contact center representatives who get contacted by customers or potential customers. Responsible for the daily activity of contact center policies and procedures. Being an Inbound Contact Center Supervisor II ensures quotas for service volume and timeliness are met. May assist with monitoring interactions or perform data collection and some analysis. Additionally, Inbound Contact Center Supervisor II may require a bachelor's degree of specialty or its equivalent. Typically reports to a manager or head of a unit/department. The Inbound Contact Center Supervisor II supervises a small group of para-professional staff in an organization characterized by highly transactional or repetitive processes. Contributes to the development of processes and procedures. Thorough knowledge of functional area under supervision. To be an Inbound Contact Center Supervisor II typically requires 3 years experience in the related area as an individual contributor. (Copyright 2020 Salary.com)... View full job description
CEL-SCI Corporation engages in the research and development of immunotherapy for the treatment of cancer and other diseases. The company's lead investigational immunotherapy is Multikine, which is under phase III clinical trial for the treatment of primary head and neck cancer. Its Ligand Epitope Antigen Presentation S... More
CEL SCI CORP
Fiscal Year Ended in 2019
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According to the United States Census Bureau, the city has a total area of 21.6 square miles (56 km2), of which 21.5 square miles (56 km2) is land and 0.1 square miles (0.26 km2) (0.56%) is water. Brockton is the 162nd largest city by land area in the Commonwealth, and the twelfth largest of the twenty-seven towns in Plymouth County. Brockton is bordered by Stoughton to the northwest, Avon to the north, Holbrook to the northeast, Abington to the northeast, Whitman and East Bridgewater to the southeast, West Bridgewater to the south, and Easton to the west. Brockton is approximately 25 miles s...
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
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These charts show the average base salary (core compensation), as well as the average total cash compensation for the job of Inbound Contact Center Supervisor II in Brockton, MA. The base salary for Inbound Contact Center Supervisor II ranges from $58,145 to $77,161 with the average base salary of $66,213. The total cash compensation, which includes base, and annual incentives, can vary anywhere from $59,797 to $80,668 with the average total cash compensation of $68,517.