How much does an Inbound Contact Center Supervisor II make in Gadsden, AL? The average Inbound Contact Center Supervisor II salary in Gadsden, AL is $59,858 as of April 26, 2022, but the range typically falls between $52,566 and $69,755. Salary ranges can vary widely depending on many important factors, including education, certifications, additional skills, the number of years you have spent in your profession. With more online, real-time compensation data than any other website, Salary.com helps you determine your exact pay target.
Job Description for Inbound Contact Center Supervisor II
Inbound Contact Center Supervisor II supervises contact center representatives who get contacted by customers or potential customers. Responsible for the daily activity of contact center policies and procedures. Being an Inbound Contact Center Supervisor II ensures quotas for service volume and timeliness are met. May assist with monitoring interactions or perform data collection and some analysis. Additionally, Inbound Contact Center Supervisor II may require a bachelor's degree of specialty or its equivalent. Typically reports to a manager or head of a unit/department. The Inbound Contact Center Supervisor II supervises a small group of para-professional staff in an organization characterized by highly transactional or repetitive processes. Contributes to the development of processes and procedures. Thorough knowledge of functional area under supervision. To be an Inbound Contact Center Supervisor II typically requires 3 years experience in the related area as an individual contributor. (Copyright 2022 Salary.com)... View full job description
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Fiscal Year Ended in 2020
What does an Inbound Contact Center Supervisor II do?
Inbound Contact Center Supervisor II in Denver, CO
All agent / supervisor lines are in the same partition.
Gadsden is a city in and the county seat of Etowah County in the U.S. state of Alabama. It is located on the Coosa River about 56 miles (90 km) northeast of Birmingham and 90 miles (140 km) southwest of Chattanooga, Tennessee. It is the primary city of the Gadsden Metropolitan Statistical Area, which has a population of 103,931. As of the 2010 census, the population of the city was 36,856, with an estimated population of 35,837 in 2016. Gadsden and Rome, Georgia, are the largest cities in the triangular area now defined by the interstate highways between Atlanta, Birmingham, and Chattanooga.
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These charts show the average base salary (core compensation), as well as the average total cash compensation for the job of Inbound Contact Center Supervisor II in Gadsden, AL. The base salary for Inbound Contact Center Supervisor II ranges from $52,566 to $69,755 with the average base salary of $59,858. The total cash compensation, which includes base, and annual incentives, can vary anywhere from $54,056 to $72,928 with the average total cash compensation of $61,942.