How much does a Help Desk Supervisor II make in Yukon? YukonHelp Desk Supervisor II salaries vary greatly from town to town. See below for Help Desk Supervisor II salaries, bonus and benefits information for 1 city in the Yukon area.
Supervises the day-to-day operations of the help desk. Identifies, researches, and resolves complex technical problems. Creates and manages escalation procedures and ensures service levels are maintained. Documents, tracks, and monitors problems to ensure resolution in a timely manner. Coordinates referrals to appropriate technical, professional or service personnel for follow-up. May require a bachelor's degree. Typically reports to a manager or head of a unit/department. Supervises a small group of para-professional staff in an organization characterized by highly transactional or repetitive processes. Contributes to the development of processes and procedures. Thorough knowledge of functional area under supervision. Typically requires 3 years experience in the related area as an individual contributor.