How much does a Member Services Director make in Berkeley, CA? The average Member Services Director salary in Berkeley, CA is $165,998 as of February 26, 2024, but the range typically falls between $147,026 and $190,087. Salary ranges can vary widely depending on many important factors, including education, certifications, additional skills, the number of years you have spent in your profession. With more online, real-time compensation data than any other website, Salary.com helps you determine your exact pay target. 

Member Services Director Salaries by Percentile
Percentile Salary Location Last Updated
10th Percentile Member Services Director Salary $129,753 Berkeley,CA February 26, 2024
25th Percentile Member Services Director Salary $147,026 Berkeley,CA February 26, 2024
50th Percentile Member Services Director Salary $165,998 Berkeley,CA February 26, 2024
75th Percentile Member Services Director Salary $190,087 Berkeley,CA February 26, 2024
90th Percentile Member Services Director Salary $212,018 Berkeley,CA February 26, 2024
25% $147,026 10% $129,753 90% $212,018 75% $190,087 $165,998 50%(Median) Didn’t find job title? Click
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Check out Member Services Director jobs in Berkeley, California

Acute Care Services - Acute Care Director

Community Medical Center - Arlee, MT

Assistant Member Service Director

American Swim Academy - Dublin, CA

Member Services Clerk I

Pacific Administrators, Inc. - Honolulu, HI

What skills does a Member Services Director need?

Each competency has five to ten behavioral assertions that can be observed, each with a corresponding performance level (from one to five) that is required for a particular job.

1.

Customer Service: Customer service is the provision of service to customers before, during and after a purchase. The perception of success of such interactions is dependent on employees "who can adjust themselves to the personality of the guest". Customer service concerns the priority an organization assigns to customer service relative to components such as product innovation and pricing. In this sense, an organization that values good customer service may spend more money in training employees than the average organization or may proactively interview customers for feedback. From the point of view of an overall sales process engineering effort, customer service plays an important role in an organization's ability to generate income and revenue. From that perspective, customer service should be included as part of an overall approach to systematic improvement. One good customer service experience can change the entire perception a customer holds towards the organization.

2.

Life insurance: Life Insurance can be defined as a contract between an insurance policy holder and an insurance company, where the insurer promises to pay a sum of money in exchange for a premium, upon the death of an insured person or after a set period

3.

Bank Secrecy Act: The Currency and Foreign Transactions Reporting Act of 1970—which legislative framework is commonly referred to as the "Bank Secrecy Act" (BSA)—requires U.S. financial institutions to assist U.S. government agencies to detect and prevent money laundering.

Customer Service 1.93%
Life insurance 0.19%
Bank Secrecy Act 0.11%
Others 97.77%

Job Description for Member Services Director

Member Services Director directs and coordinates all aspects of the health maintenance organization (HMO) member services department. Plans and directs policies and objectives for addressing member inquiries. Being a Member Services Director establishes service quality goals for the department and implements strategies to meet these goals. Typically requires a bachelor's degree. Additionally, Member Services Director typically reports to top management. The Member Services Director manages a departmental sub-function within a broader departmental function. Creates functional strategies and specific objectives for the sub-function and develops budgets/policies/procedures to support the functional infrastructure. Deep knowledge of the managed sub-function and solid knowledge of the overall departmental function. To be a Member Services Director typically requires 5+ years of managerial experience. (Copyright 2024 Salary.com)... View full job description

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Job Openings for Member Services Director in Berkeley, CA

Career Path for Member Services Director

A career path is a sequence of jobs that leads to your short- and long-term career goals. Some follow a linear career path within one field, while others change fields periodically to achieve career or personal goals.

For Member Services Director, the first career path typically progresses to Top Managed Care Executive.

Those that have already made the climb...
Raymond V. Damadian, Chairman of the Board; Acting Principal Financial Officer; Director
FONAR Corporation, together with its subsidiaries, engages in the research, development, production, and marketing of magnetic resonance imaging (MRI) scanners for the detection and diagnosis of human diseases in the United States. The company operates in two segments, Medical Equipment, and Physician Management and Di... More
Fiscal Year Ended in 2022
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Member Services Director salary varies from city to city. Compared with national average salary of Member Services Director, the highest Member Services Director salary is in San Francisco, CA, where the Member Services Director salary is 25.0% above. The lowest Member Services Director salary is in Miami, FL, where the Member Services Director salary is 2.9% lower than national average salary.

City, State Compared to national average
City, State San Francisco, CA Compared to national average
+ 25.0%
City, State Washington, DC Compared to national average
+ 11.3%
City, State Miami, FL Compared to national average
-2.9%
City, State Chicago, IL Compared to national average
+ 5.5%
City, State Boston, MA Compared to national average
+ 12.7%
City, State New York, NY Compared to national average
+ 17.5%
City, State Dallas, TX Compared to national average
-0.7%

Take just three simple steps below to generate your own personalized salary report

Step 1 of 3

Understand the total compensation opportunity for a Member Services Director, base salary plus other pay elements

Average Base Salary

Core compensation

 
 
 
147026
190087
165998

Average Total Cash Compensation

Includes base and annual incentives

 
 
 
161400
221280
186841
These charts show the average base salary (core compensation), as well as the average total cash compensation for the job of Member Services Director in Berkeley, CA. The base salary for Member Services Director ranges from $147,026 to $190,087 with the average base salary of $165,998. The total cash compensation, which includes base, and annual incentives, can vary anywhere from $161,400 to $221,280 with the average total cash compensation of $186,841.
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Discover how your pay is adjusted for skills, experience, and other factors

How much should you be paid?

For a real-time salary target, tell us more about your role in the four categories below.

147026
190087

 

Step 3 of 3

How much should you be paid?

About Berkeley, California    Berkeley (/ˈbɜːrkli/ BURK-lee) is a city on the east shore of San Francisco Bay in northern Alameda County, California. It is named after the 18th-cen....More

Berkeley, California  area prices were up 4.5% from a year ago    View the Cost of Living in Berkeley, California

Member Services Director Salary in popular cities: Los AngelesSan DiegoSan Jose

Skills associated with Member Services Director: Service Operations, HMO Member Services, Operational Policy Development, Customer Service Metrics ...More

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