How much does a Member Services Representative make in San Jose, CA? The average Member Services Representative salary in San Jose, CA is $48,249 as of February 26, 2024, but the range typically falls between $44,448 and $53,938. Salary ranges can vary widely depending on many important factors, including education, certifications, additional skills, the number of years you have spent in your profession. With more online, real-time compensation data than any other website, Salary.com helps you determine your exact pay target. 

Member Services Representative Salaries by Percentile
Percentile Salary Location Last Updated
10th Percentile Member Services Representative Salary $40,987 San Jose,CA February 26, 2024
25th Percentile Member Services Representative Salary $44,448 San Jose,CA February 26, 2024
50th Percentile Member Services Representative Salary $48,249 San Jose,CA February 26, 2024
75th Percentile Member Services Representative Salary $53,938 San Jose,CA February 26, 2024
90th Percentile Member Services Representative Salary $59,117 San Jose,CA February 26, 2024
25% $44,448 10% $40,987 90% $59,117 75% $53,938 $48,249 50%(Median) Didn’t find job title? Click
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Check out Member Services Representative jobs in San Jose, California

Member Service Representative SR

Atlanta Postal Credit Union - Atlanta, GA

Member Service Representative - McMurray

Tri Boro Credit Union - Canonsburg, PA

Member Service Representative 1

Our Community Credit Union - Elma, WA

Member Service Representative II (FT) - Cimarron

Silver State Schools Credit Union - Las Vegas, NV

What skills does a Member Services Representative need?

Each competency has five to ten behavioral assertions that can be observed, each with a corresponding performance level (from one to five) that is required for a particular job.

1.

Customer Service: Customer service is the provision of service to customers before, during and after a purchase. The perception of success of such interactions is dependent on employees "who can adjust themselves to the personality of the guest". Customer service concerns the priority an organization assigns to customer service relative to components such as product innovation and pricing. In this sense, an organization that values good customer service may spend more money in training employees than the average organization or may proactively interview customers for feedback. From the point of view of an overall sales process engineering effort, customer service plays an important role in an organization's ability to generate income and revenue. From that perspective, customer service should be included as part of an overall approach to systematic improvement. One good customer service experience can change the entire perception a customer holds towards the organization.

2.

Financial services: A services provided by the finance industry, which encompasses a broad range of businesses that manage money. These services involve banking, brokerage, mortgages, credit cards, payment services, real estate, investment funds, taxes and accounting.

3.

Promotion: Developing and implementing promotional activities to attract and increase the awareness of customers in buying products.

Customer Service 47.76%
Financial services 1.74%
Promotion 1.23%
Others 49.27%

Job Description for Member Services Representative

Member Services Representative addresses member inquiries, questions and concerns in all areas including enrollment, claims, benefit interpretation, and referrals/authorizations for medical care. Responsible for receiving, responding to, and directing member phone calls, or written questions. Being a Member Services Representative provides available information upon request and researches or escalates issues as appropriate. Maintains confidentiality per HIPAA guidelines. Additionally, Member Services Representative requires a high school diploma or equivalent. Typically reports to a supervisor or manager. The Member Services Representative works under moderate supervision. Gaining or has attained full proficiency in a specific area of discipline. To be a Member Services Representative typically requires 1-3 years of related experience. (Copyright 2024 Salary.com)... View full job description

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Job Openings for Member Services Representative in San Jose, CA

Career Path for Member Services Representative

A career path is a sequence of jobs that leads to your short- and long-term career goals. Some follow a linear career path within one field, while others change fields periodically to achieve career or personal goals.

For Member Services Representative, the first career path typically starts with a Managed Care Coordinator position, and then progresses to Managed Care Supervisor.

Additionally, the second career path typically starts with a Member Services Representative, Sr. position, and then progresses to Member Services Supervisor.

Those that have already made the climb...
Raymond V. Damadian, Chairman of the Board; Acting Principal Financial Officer; Director
FONAR Corporation, together with its subsidiaries, engages in the research, development, production, and marketing of magnetic resonance imaging (MRI) scanners for the detection and diagnosis of human diseases in the United States. The company operates in two segments, Medical Equipment, and Physician Management and Di... More
Fiscal Year Ended in 2022
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Member Services Representative salary varies from city to city. Compared with national average salary of Member Services Representative, the highest Member Services Representative salary is in San Francisco, CA, where the Member Services Representative salary is 25.0% above. The lowest Member Services Representative salary is in Miami, FL, where the Member Services Representative salary is 2.9% lower than national average salary.

City, State Compared to national average
City, State San Francisco, CA Compared to national average
+ 25.0%
City, State Washington, DC Compared to national average
+ 11.3%
City, State Miami, FL Compared to national average
-2.9%
City, State Chicago, IL Compared to national average
+ 5.5%
City, State Boston, MA Compared to national average
+ 12.7%
City, State New York, NY Compared to national average
+ 17.5%
City, State Dallas, TX Compared to national average
-0.7%

Take just three simple steps below to generate your own personalized salary report

Step 1 of 3

Understand the total compensation opportunity for a Member Services Representative, base salary plus other pay elements

Average Base Salary

Core compensation

 
 
 
44448
53938
48249

Average Total Cash Compensation

Includes base and annual incentives

 
 
 
44819
54402
48519
These charts show the average base salary (core compensation), as well as the average total cash compensation for the job of Member Services Representative in San Jose, CA. The base salary for Member Services Representative ranges from $44,448 to $53,938 with the average base salary of $48,249. The total cash compensation, which includes base, and annual incentives, can vary anywhere from $44,819 to $54,402 with the average total cash compensation of $48,519.
Step 2 of 3

Discover how your pay is adjusted for skills, experience, and other factors

How much should you be paid?

For a real-time salary target, tell us more about your role in the four categories below.

44448
53938

 

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How much should you be paid?

About San Jose, California    San Jose is located at 37°20′07″N 121°53′31″W / 37.335278°N 121.891944°W / 37.335278; -121.891944. According to the United States Census Bureau, th....More

San Jose, California  area prices were up 2.9% from a year ago    View the Cost of Living in San Jose, California

Member Services Representative Salary in popular cities: Los AngelesSan DiegoSan Francisco

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