As of March 01, 2025, the average annual salary for a Merchant Card Customer Service Representative in the United States is $56,991. According to Salary.com, salaries can range from a low of $41,110 to a high of $76,633, with most professionals earning between $48,678 and $67,272.
| Annual Salary |
Monthly Pay |
Weekly Pay |
Hourly Wage |
|
| 75th Percentile | $67,272 | $5,606 | $1,294 | $32 |
| Average | $56,991 | $4,749 | $1,096 | $27 |
| 25th Percentile | $48,678 | $4,057 | $936 | $23 |
An entry-level Merchant Card Customer Service Representative with less than 1 year of experience earns about $53,588. With 1-2 years of experience, the average salary increases to $53,833. For 2-4 years of experience, the pay typically rises to $57,040. Senior-level professionals with 5-8 years of experience earn around $61,283, and those with over 8 years of experience can expect an average of $61,586.
| Levels | Salary |
|---|---|
| Entry Level Merchant Card Customer Service Representative | $53,588 |
| Intermediate Level Merchant Card Customer Service Representative | $53,833 |
| Senior Level Merchant Card Customer Service Representative | $57,040 |
| Specialist Level Merchant Card Customer Service Representative | $61,283 |
| Expert Level Merchant Card Customer Service Representative | $61,586 |
| Entry Level | 6% |
| Mid Level | 6% |
| Senior Level | 0% |
| Top Level | 8% |
| Experienced | 8% |
Salaries in the United States differ widely between states due to factors like cost of living, local economies, and industry presence.
What Am I Worth?
Salaries in the United States can vary greatly between cities due to factors like cost of living, local economies, and industry presence.
As of March 01, 2025, our research reveals a significant shift in Merchant Card Customer Service Representative compensation over the past six years. For example, the median salary increased from $58,049 in 2023 to approximately $57,805 in 2024. (For a detailed analysis of Merchant Card Customer Service Representative salary trends, click here.)
Key factors like location, experience, industry demand, and economic growth significantly influence salary variations, making them important to consider.
Salary.com job board provides millions of Merchant Card Customer Service Representative information for you to search for. Click on search button below to see Merchant Card Customer Service Representative job openings or enter a new job title here.
Here are companies hiring for Merchant Card Customer Service Representative and their salaries, click below for more details.
| Core Compensation | ||||
| Core Compensation | Median | % of Total | ||
| Base Salary | $56,991 | 68.7% | ||
| Bonus | $2,451 | 3.0% | ||
| Value of Benefits | ||||
| Core Compensation | Median | % of Total | ||
| Social Security | $4,547 | 5.5% | ||
| 401K/403B | $1,843 | 2.2% | ||
| Disability | $535 | 0.6% | ||
| Healthcare | $5,345 | 6.4% | ||
| Pension | $3,210 | 3.9% | ||
| Time Off | $8,002 | 9.6% | ||
| Total Compensation | $82,922 | 100% | ||
| Degree Level | % of user with this level of education |
|---|---|
| Bachelors | 100.0% |
What Am I Worth?
The average annual salary of Merchant Card Customer Service Representative is $56,991. In case you are finding an easy salary calculator, the average hourly pay of Merchant Card Customer Service Representative is $27; the average weekly pay of Merchant Card Customer Service Representative is $1,096; the average monthly pay of Merchant Card Customer Service Representative is $4,749.
A Merchant Card Customer Service Representative's earning potential can vary widely depending on several factors, including location, industry, experience, education, and the specific employer. According to the latest salary data by Salary.com, a Merchant Card Customer Service Representative earns the most in San Jose, CA, where the annual salary of a Merchant Card Customer Service Representative is $71,523.
The highest pay for Merchant Card Customer Service Representative is $76,633.
The lowest pay for Merchant Card Customer Service Representative is $41,110.
Merchant Card Customer Service Representative provides merchant bank card services to existing and new clients and acts as contact point for all merchant inquires. Responds to questions, researches and troubleshoots issues, processes billing and adjustment transactions. Being a Merchant Card Customer Service Representative assists with the set up and maintenance of services and processing systems including supplies and advertising collateral. Communicates new service offerings or changes to the clients. Additionally, Merchant Card Customer Service Representative may require a bachelor's degree. Typically reports to a supervisor or manager. The Merchant Card Customer Service Representative works independently within established procedures associated with the specific job function. Has gained proficiency in multiple competencies relevant to the job. To be a Merchant Card Customer Service Representative typically requires 3-5 years of related experience.
Specify the abilities and skills that a person needs in order to carry out the specified job duties. Each competency has five to ten behavioral assertions that can be observed, each with a corresponding performance level (from one to five) that is required for a particular job.
Customer Service: Customer service is the provision of service to customers before, during and after a purchase. The perception of success of such interactions is dependent on employees "who can adjust themselves to the personality of the guest". Customer service concerns the priority an organization assigns to customer service relative to components such as product innovation and pricing. In this sense, an organization that values good customer service may spend more money in training employees than the average organization or may proactively interview customers for feedback. From the point of view of an overall sales process engineering effort, customer service plays an important role in an organization's ability to generate income and revenue. From that perspective, customer service should be included as part of an overall approach to systematic improvement. One good customer service experience can change the entire perception a customer holds towards the organization.
Data Entry: Transcribing information into an electronic medium such as a computer or other electronic device.
Customer Interaction: Fostering relationships and positive communication with customers to identify their demands to gain a competitive market advantage.
Salary.com provides salary estimates, histograms, trends, and comparisons using data from employer job postings and third-party sources.
We offer detailed salary information across multiple percentiles for your reference. (Click here to learn Why the Salary Midpoint Formula Is Crucial for Achieving Pay Equity.)
With the most extensive online, real-time compensation data available, Salary.com helps you pinpoint your exact pay target.
