Outbound Contact Center Supervisor I Salary in the United States

How much does an Outbound Contact Center Supervisor I make hourly in the United States? The average hourly wage for an Outbound Contact Center Supervisor I in the United States is $21 as of September 26, 2019, but the range typically falls between $17 and $26. Hourly rate can vary widely depending on many important factors, including education, certifications, additional skills, the number of years you have spent in your profession. With more online, real-time compensation data than any other website, Salary.com helps you determine your exact pay target.  View the Cost of Living in Major Cities

Skills Associated with Outbound Contact Center Supervisor I: Service Operations, Service Management, Customer Relationship Management (CRM) software, Service Desk Management ...More

Salary estimation for Outbound Contact Center Supervisor I at companies like : AXIM BIOTECHNOLOGIES INC, CEL-SCI CORP, JUNIPER PHARMACEUTICALS INC

Job Description

Outbound Contact Center Supervisor I supervises employees who place telephone calls or other interactions to potential customers. Monitors and evaluates interactions and workflow to ensure that performance standards and the volume target are met. Being an Outbound Contact Center Supervisor I is responsible for the daily activity of contact center policies and procedures including meeting contact center operational standards, maintaining employee service levels, improving quality service, preparing reports, keeping equipment operating, maintaining professional and technical knowledge, and accomplishing organizational goals. May require a bachelor's degree. Additionally, Outbound Contact Center Supervisor I typically reports to manager or head of a unit/department. Working team member that may validate or coordinate the work of others on a support team. Suggests improvements to process, is a knowledge resource for other team members. Has no authority for staff actions. Generally has a minimum of 2 years experience as an individual contributor. Thorough knowledge of the team processes. (Copyright 2019 Salary.com)

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Understand the total hourly compensation opportunity for an Outbound Contact Center Supervisor I, hourly wage plus other pay elements

Average Hourly Wage

Core compensation

 
 
 
17
26
21

Average Total Hourly Cash Compensation

Includes base and short-term incentives

 
 
 
19
28
22
These charts show the average hourly wage (core compensation), as well as the average total hourly cash compensation for the job of Outbound Contact Center Supervisor I in the United States. The average hourly rate for Outbound Contact Center Supervisor I ranges from $17 to $26 with the average hourly pay of $21. The total hourly cash compensation, which includes base and short-term incentives, can vary anywhere from $19 to $28 with the average total hourly cash compensation of $22.
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17
26

 

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Job Openings for Outbound Contact Center Supervisor I
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Patricia B. Prichep , Senior Vice President of Operations and Secretary
CEL-SCI Corporation engages in the research and development of immunotherapy for the treatment of cancer and other diseases. The company's lead investigational immunotherapy is Multikine, which is under phase III clinical trial for the treatment of primary head and neck cancer. Its Ligand Epitope Antigen Presentation S... More
Fiscal Year Ended in 2018
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City, State Compared to national average
City, State San Francisco, CA Compared to national average
+ 25.3%
City, State Washington, DC Compared to national average
+ 10.7%
City, State Miami, FL Compared to national average
-2.7%
City, State Chicago, IL Compared to national average
+ 6.0%
City, State Boston, MA Compared to national average
+ 12.9%
City, State New York, NY Compared to national average
+ 21.0%
City, State Dallas, TX Compared to national average
-1.0%