How much does an Outbound Contact Center Supervisor I make hourly in the United States? The average hourly wage for an Outbound Contact Center Supervisor I in the United States is $22 as of April 26, 2022, but the range typically falls between $18 and $28. Hourly rate can vary widely depending on many important factors, including education, certifications, additional skills, the number of years you have spent in your profession. With more online, real-time compensation data than any other website, Salary.com helps you determine your exact pay target.
Job Description for Outbound Contact Center Supervisor I
Outbound Contact Center Supervisor I supervises employees who place telephone calls or other interactions to potential customers. Monitors and evaluates interactions and workflow to ensure that performance standards and the volume target are met. Being an Outbound Contact Center Supervisor I is responsible for the daily activity of contact center policies and procedures including meeting contact center operational standards, maintaining employee service levels, improving quality service, preparing reports, keeping equipment operating, maintaining professional and technical knowledge, and accomplishing organizational goals. May require a bachelor's degree. Additionally, Outbound Contact Center Supervisor I typically reports to manager or head of a unit/department. Working team member that may validate or coordinate the work of others on a support team. Suggests improvements to process, is a knowledge resource for other team members. Has no authority for staff actions. Generally has a minimum of 2 years experience as an individual contributor. Thorough knowledge of the team processes. (Copyright 2022 Salary.com)... View full job description
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Fiscal Year Ended in 2020
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Understand the total hourly compensation opportunity for an Outbound Contact Center Supervisor I, hourly wage plus other pay elements
Average Hourly Wage
Average Total Hourly Cash Compensation
Includes base and short-term incentives
These charts show the average hourly wage (core compensation), as well as the average total hourly cash compensation for the job of Outbound Contact Center Supervisor I in the United States. The average hourly rate for Outbound Contact Center Supervisor I ranges from $18 to $28 with the average hourly pay of $22. The total hourly cash compensation, which includes base and short-term incentives, can vary anywhere from $19 to $30 with the average total hourly cash compensation of $24.