How much does an Outbound Contact Center Supervisor I make in Bakersfield, CA? The average Outbound Contact Center Supervisor I salary in Bakersfield, CA is $47,848 as of February 26, 2020, but the range typically falls between $39,072 and $59,045. Salary ranges can vary widely depending on many important factors, including education, certifications, additional skills, the number of years you have spent in your profession. With more online, real-time compensation data than any other website, Salary.com helps you determine your exact pay target.
Outbound Contact Center Supervisor I supervises employees who place telephone calls or other interactions to potential customers. Monitors and evaluates interactions and workflow to ensure that performance standards and the volume target are met. Being an Outbound Contact Center Supervisor I is responsible for the daily activity of contact center policies and procedures including meeting contact center operational standards, maintaining employee service levels, improving quality service, preparing reports, keeping equipment operating, maintaining professional and technical knowledge, and accomplishing organizational goals. May require a bachelor's degree. Additionally, Outbound Contact Center Supervisor I typically reports to manager or head of a unit/department. Working team member that may validate or coordinate the work of others on a support team. Suggests improvements to process, is a knowledge resource for other team members. Has no authority for staff actions. Generally has a minimum of 2 years experience as an individual contributor. Thorough knowledge of the team processes. (Copyright 2020 Salary.com)
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Fiscal Year Ended in 2018
What does an Outbound Contact Center Supervisor I do?
Outbound Contact Center Supervisor I in Indianapolis, IN
Responds to escalated customer issues in an appropriate, professional manner striving to resolve the issue to the customer's satisfaction while ensuring the company's best interests.
August 10, 2019
Manage daily operation of contact center to include the development, analyses and implementation of company directives.
September 14, 2019
Creates and maintains a high quality work environment.
Bakersfield is a city in and the county seat of Kern County, California, United States. It covers about 151 sq mi (390 km2) near the southern end of the San Joaquin Valley and the Central Valley region. Bakersfield's population is around 380,000, making it the 9th-most populous city in California and the 52nd-most populous city in the nation. The Bakersfield–Delano Metropolitan Statistical Area, which includes all of Kern County, had a 2010 census population of 839,631, making it the 62nd-largest metropolitan area in the United States. The more built-up urban area that includes Bakersfield and...
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
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These charts show the average base salary (core compensation), as well as the average total cash compensation for the job of Outbound Contact Center Supervisor I in Bakersfield, CA. The base salary for Outbound Contact Center Supervisor I ranges from $39,072 to $59,045 with the average base salary of $47,848. The total cash compensation, which includes base, and annual incentives, can vary anywhere from $41,646 to $63,482 with the average total cash compensation of $50,540.