How much does an Outbound Contact Center Supervisor I make in Boston, MA? The average Outbound Contact Center Supervisor I salary in Boston, MA is $50,587 as of June 28, 2020, but the range typically falls between $41,307 and $62,426. Salary ranges can vary widely depending on many important factors, including education, certifications, additional skills, the number of years you have spent in your profession. With more online, real-time compensation data than any other website, Salary.com helps you determine your exact pay target. 

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25% $41,307 10% $32,859 90% $73,205 75% $62,426 $50,587 50%(Median)
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Job Description for Outbound Contact Center Supervisor I

Outbound Contact Center Supervisor I supervises employees who place telephone calls or other interactions to potential customers. Monitors and evaluates interactions and workflow to ensure that performance standards and the volume target are met. Being an Outbound Contact Center Supervisor I is responsible for the daily activity of contact center policies and procedures including meeting contact center operational standards, maintaining employee service levels, improving quality service, preparing reports, keeping equipment operating, maintaining professional and technical knowledge, and accomplishing organizational goals. May require a bachelor's degree. Additionally, Outbound Contact Center Supervisor I typically reports to manager or head of a unit/department. Working team member that may validate or coordinate the work of others on a support team. Suggests improvements to process, is a knowledge resource for other team members. Has no authority for staff actions. Generally has a minimum of 2 years experience as an individual contributor. Thorough knowledge of the team processes. (Copyright 2020 Salary.com)... View full job description

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Patricia B. Prichep, Senior Vice President of Operations and Secretary
CEL-SCI Corporation engages in the research and development of immunotherapy for the treatment of cancer and other diseases. The company's lead investigational immunotherapy is Multikine, which is under phase III clinical trial for the treatment of primary head and neck cancer. Its Ligand Epitope Antigen Presentation S... More
Fiscal Year Ended in 2019
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City, State Compared to national average
City, State San Francisco, CA Compared to national average
+ 25.3%
City, State Washington, DC Compared to national average
+ 10.7%
City, State Miami, FL Compared to national average
-2.7%
City, State Chicago, IL Compared to national average
+ 6.0%
City, State Boston, MA Compared to national average
+ 12.9%
City, State New York, NY Compared to national average
+ 21.0%
City, State Dallas, TX Compared to national average
-1.0%

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Average Base Salary

Core compensation

 
 
 
41307
62426
50587

Average Total Cash Compensation

Includes base and annual incentives

 
 
 
44032
67119
53435
These charts show the average base salary (core compensation), as well as the average total cash compensation for the job of Outbound Contact Center Supervisor I in Boston, MA. The base salary for Outbound Contact Center Supervisor I ranges from $41,307 to $62,426 with the average base salary of $50,587. The total cash compensation, which includes base, and annual incentives, can vary anywhere from $44,032 to $67,119 with the average total cash compensation of $53,435.
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41307
62426

 

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About Boston, Massachusetts    Boston has an area of 89.63 square miles (232.1 km2)—48.4 square miles (125.4 km2) (54%) of land and 41.2 square miles (106.7 km2) (46%) of water. The....More

Boston, Massachusetts  area prices were up 2.5% from a year ago    View the Cost of Living in Boston, Massachusetts

Outbound Contact Center Supervisor I Salary in popular cities: WorcesterSpringfieldLowell

Skills associated with Outbound Contact Center Supervisor I: Service Desk Management, Service Operations, Service Management, VoIP Software ...More

Salary estimation for Outbound Contact Center Supervisor I at companies like : AXIM BIOTECHNOLOGIES, INC., CEL SCI CORP, MANNATECH INC