How much does an Outbound Contact Center Supervisor I make in Boston, MA? The average Outbound Contact Center Supervisor I salary in Boston, MA is $50,587 as of June 28, 2020, but the range typically falls between $41,307 and $62,426. Salary ranges can vary widely depending on many important factors, including education, certifications, additional skills, the number of years you have spent in your profession. With more online, real-time compensation data than any other website, Salary.com helps you determine your exact pay target.
Job Description for Outbound Contact Center Supervisor I
Outbound Contact Center Supervisor I supervises employees who place telephone calls or other interactions to potential customers. Monitors and evaluates interactions and workflow to ensure that performance standards and the volume target are met. Being an Outbound Contact Center Supervisor I is responsible for the daily activity of contact center policies and procedures including meeting contact center operational standards, maintaining employee service levels, improving quality service, preparing reports, keeping equipment operating, maintaining professional and technical knowledge, and accomplishing organizational goals. May require a bachelor's degree. Additionally, Outbound Contact Center Supervisor I typically reports to manager or head of a unit/department. Working team member that may validate or coordinate the work of others on a support team. Suggests improvements to process, is a knowledge resource for other team members. Has no authority for staff actions. Generally has a minimum of 2 years experience as an individual contributor. Thorough knowledge of the team processes. (Copyright 2020 Salary.com)... View full job description
CEL-SCI Corporation engages in the research and development of immunotherapy for the treatment of cancer and other diseases. The company's lead investigational immunotherapy is Multikine, which is under phase III clinical trial for the treatment of primary head and neck cancer. Its Ligand Epitope Antigen Presentation S... More
CEL SCI CORP
Fiscal Year Ended in 2019
What does an Outbound Contact Center Supervisor I do?
Outbound Contact Center Supervisor I in Indianapolis, IN
Manage daily operation of contact center to include the development, analyses and implementation of company directives.
October 20, 2019
Responds to escalated customer issues in an appropriate, professional manner striving to resolve the issue to the customer's satisfaction while ensuring the company's best interests.
March 17, 2020
Suggests methods to improve operations, efficiencies, and services to both internal and external customers.
Boston has an area of 89.63 square miles (232.1 km2)—48.4 square miles (125.4 km2) (54%) of land and 41.2 square miles (106.7 km2) (46%) of water. The city's official elevation, as measured at Logan International Airport, is 19 ft (5.8 m) above sea level. The highest point in Boston is Bellevue Hill at 330 feet (100 m) above sea level, and the lowest point is at sea level. Situated onshore of the Atlantic Ocean, Boston is the only state capital in the contiguous United States with an oceanic shoreline.
Boston is surrounded by the "Greater Boston" region and is contiguously bordered by the citi...
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Similar Jobs to Outbound Contact Center Supervisor I
Browse Related Job Categories With Outbound Contact Center Supervisor I
Take just three simple steps below to generate your own personalized salary report
Step 1 of 3
Understand the total compensation opportunity for an Outbound Contact Center Supervisor I, base salary plus other pay elements
Average Base Salary
Average Total Cash Compensation
Includes base and annual incentives
These charts show the average base salary (core compensation), as well as the average total cash compensation for the job of Outbound Contact Center Supervisor I in Boston, MA. The base salary for Outbound Contact Center Supervisor I ranges from $41,307 to $62,426 with the average base salary of $50,587. The total cash compensation, which includes base, and annual incentives, can vary anywhere from $44,032 to $67,119 with the average total cash compensation of $53,435.