How much does an Outbound Contact Center Supervisor I make in Brockton, MA? The average Outbound Contact Center Supervisor I salary in Brockton, MA is $48,538 as of June 28, 2020, but the range typically falls between $39,635 and $59,899. Salary ranges can vary widely depending on many important factors, including education, certifications, additional skills, the number of years you have spent in your profession. With more online, real-time compensation data than any other website, Salary.com helps you determine your exact pay target.
Job Description for Outbound Contact Center Supervisor I
Outbound Contact Center Supervisor I supervises employees who place telephone calls or other interactions to potential customers. Monitors and evaluates interactions and workflow to ensure that performance standards and the volume target are met. Being an Outbound Contact Center Supervisor I is responsible for the daily activity of contact center policies and procedures including meeting contact center operational standards, maintaining employee service levels, improving quality service, preparing reports, keeping equipment operating, maintaining professional and technical knowledge, and accomplishing organizational goals. May require a bachelor's degree. Additionally, Outbound Contact Center Supervisor I typically reports to manager or head of a unit/department. Working team member that may validate or coordinate the work of others on a support team. Suggests improvements to process, is a knowledge resource for other team members. Has no authority for staff actions. Generally has a minimum of 2 years experience as an individual contributor. Thorough knowledge of the team processes. (Copyright 2020 Salary.com)... View full job description
CEL-SCI Corporation engages in the research and development of immunotherapy for the treatment of cancer and other diseases. The company's lead investigational immunotherapy is Multikine, which is under phase III clinical trial for the treatment of primary head and neck cancer. Its Ligand Epitope Antigen Presentation S... More
CEL SCI CORP
Fiscal Year Ended in 2019
What does an Outbound Contact Center Supervisor I do?
Outbound Contact Center Supervisor I in Indianapolis, IN
Manage daily operation of contact center to include the development, analyses and implementation of company directives.
October 20, 2019
Responds to escalated customer issues in an appropriate, professional manner striving to resolve the issue to the customer's satisfaction while ensuring the company's best interests.
March 17, 2020
Suggests methods to improve operations, efficiencies, and services to both internal and external customers.
According to the United States Census Bureau, the city has a total area of 21.6 square miles (56 km2), of which 21.5 square miles (56 km2) is land and 0.1 square miles (0.26 km2) (0.56%) is water. Brockton is the 162nd largest city by land area in the Commonwealth, and the twelfth largest of the twenty-seven towns in Plymouth County. Brockton is bordered by Stoughton to the northwest, Avon to the north, Holbrook to the northeast, Abington to the northeast, Whitman and East Bridgewater to the southeast, West Bridgewater to the south, and Easton to the west. Brockton is approximately 25 miles s...
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
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These charts show the average base salary (core compensation), as well as the average total cash compensation for the job of Outbound Contact Center Supervisor I in Brockton, MA. The base salary for Outbound Contact Center Supervisor I ranges from $39,635 to $59,899 with the average base salary of $48,538. The total cash compensation, which includes base, and annual incentives, can vary anywhere from $42,249 to $64,402 with the average total cash compensation of $51,271.