Outbound Contact Center Supervisor I Salary in District of Columbia

How much does an Outbound Contact Center Supervisor I make in District of Columbia? The average Outbound Contact Center Supervisor I salary in District of Columbia is $49,476 as of January 20, 2020, but the range typically falls between $40,405 and $61,054. Salary ranges can vary widely depending on the city and many other important factors, including education, certifications, additional skills, the number of years you have spent in your profession.

25% $40,405 10% $32,147 90% $71,595 75% $61,054 $49,476 50%(Median)
Change Search Criteria

Job Description

Outbound Contact Center Supervisor I supervises employees who place telephone calls or other interactions to potential customers. Monitors and evaluates interactions and workflow to ensure that performance standards and the volume target are met. Being an Outbound Contact Center Supervisor I is responsible for the daily activity of contact center policies and procedures including meeting contact center operational standards, maintaining employee service levels, improving quality service, preparing reports, keeping equipment operating, maintaining professional and technical knowledge, and accomplishing organizational goals. May require a bachelor's degree. Additionally, Outbound Contact Center Supervisor I typically reports to manager or head of a unit/department. Working team member that may validate or coordinate the work of others on a support team. Suggests improvements to process, is a knowledge resource for other team members. Has no authority for staff actions. Generally has a minimum of 2 years experience as an individual contributor. Thorough knowledge of the team processes. (Copyright 2020 Salary.com)

See user submitted job responsibilities for Outbound Contact Center Supervisor I.

Select a city to view specific salary and bonus information for Outbound Contact Center Supervisor I

Loading results...
Location Avg. Salary Date Updated
Location Naval Anacost Annex, DC Avg. Salary $49,227 Date Updated January 20, 2020
Location Parcel Return Service, DC Avg. Salary $49,227 Date Updated January 20, 2020
Location Washington, DC Avg. Salary $49,227 Date Updated January 20, 2020
Location Washington Navy Yard, DC Avg. Salary $49,227 Date Updated January 20, 2020
Job Openings for Outbound Contact Center Supervisor I in District of Columbia
Not the job you're looking for? Search more salaries here:

Are you an HR manager or compensation specialist?

Salary.com's CompAnalyst platform offers:

  • Detailed skills and competency reports for specific positions
  • Job and employee pricing reports
  • Compensation data tools, salary structures, surveys and benchmarks.
Learn about CompAnalyst