How much does an Outbound Contact Center Supervisor II make hourly in the United States? The average hourly wage for an Outbound Contact Center Supervisor II in the United States is $29 as of February 26, 2021, but the range typically falls between $26 and $34. Hourly rate can vary widely depending on many important factors, including education, certifications, additional skills, the number of years you have spent in your profession. With more online, real-time compensation data than any other website, Salary.com helps you determine your exact pay target. 

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25% $26 10% $23 90% $39 75% $34 $29 50%(Median)
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Check out Outbound Contact Center Supervisor jobs in Virginia

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Job Description for Outbound Contact Center Supervisor II

Outbound Contact Center Supervisor II supervises employees who place telephone calls or other interactions to potential customers. Monitors and evaluates interactions and workflow to ensure that performance standards and the volume target are met. Being an Outbound Contact Center Supervisor II is responsible for the daily activity of contact center policies and procedures including meeting contact center operational standards, maintaining employee service levels, improving quality service, preparing reports, keeping equipment operating, maintaining professional and technical knowledge, and accomplishing organizational goals. May require a bachelor's degree. Additionally, Outbound Contact Center Supervisor II typically reports to a manager or head of a unit/department. The Outbound Contact Center Supervisor II supervises a small group of para-professional staff in an organization characterized by highly transactional or repetitive processes. Contributes to the development of processes and procedures. Thorough knowledge of functional area under supervision. To be an Outbound Contact Center Supervisor II typically requires 3 years experience in the related area as an individual contributor. (Copyright 2021 Salary.com)... View full job description

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Job Openings for Outbound Contact Center Supervisor II
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Peter Castle, Chief Operating Officer, Director
Vaso Corporation operates in the healthcare equipment and information technology industries in the United States and internationally. The company operates through three segments: IT, Professional Sales Service, and Equipment. The IT segment primarily focuses on healthcare IT and managed network technology services. Thi... More
Fiscal Year Ended in 2018
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City, State Compared to national average
City, State San Francisco, CA Compared to national average
+ 25.0%
City, State Washington, DC Compared to national average
+ 11.3%
City, State Miami, FL Compared to national average
-2.6%
City, State Chicago, IL Compared to national average
+ 6.1%
City, State Boston, MA Compared to national average
+ 12.7%
City, State New York, NY Compared to national average
+ 20.3%
City, State Dallas, TX Compared to national average
-0.7%

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Understand the total hourly compensation opportunity for an Outbound Contact Center Supervisor II, hourly wage plus other pay elements

Average Hourly Wage

Core compensation

 
 
 
26
34
29

Average Total Hourly Cash Compensation

Includes base and short-term incentives

 
 
 
26
36
30
These charts show the average hourly wage (core compensation), as well as the average total hourly cash compensation for the job of Outbound Contact Center Supervisor II in the United States. The average hourly rate for Outbound Contact Center Supervisor II ranges from $26 to $34 with the average hourly pay of $29. The total hourly cash compensation, which includes base and short-term incentives, can vary anywhere from $26 to $36 with the average total hourly cash compensation of $30.
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26
34

 

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Skills associated with Outbound Contact Center Supervisor II: Customer Relationship Management (CRM) software, Service Desk Management, Service Management, VoIP Software ...More

Salary estimation for Outbound Contact Center Supervisor II at companies like : CHRISTOPHER & BANKS CORP, VASO CORP, WORLD FUEL SERVICES CORP

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