Outbound Contact Center Supervisor II Salary in the United States
How much does an Outbound Contact Center Supervisor II make in the United States? The average Outbound Contact Center Supervisor II salary in the United States is $58,332 as of September 26, 2019, but the range typically falls between $52,291 and $68,760. Salary ranges can vary widely depending on many important factors, including education, certifications, additional skills, the number of years you have spent in your profession. With more online, real-time compensation data than any other website, Salary.com helps you determine your exact pay target. View the Cost of Living in Major Cities
Skills Associated with Outbound Contact Center Supervisor II: VoIP Software, Service Desk Management, Service Management, Customer Relationship Management (CRM) software ...More
Salary estimation for Outbound Contact Center Supervisor II at companies like : CHRISTOPHER & BANKS CORP, FINISH LINE INC -CL A, VASO CORP
Jobs with a similar salary range to Outbound Contact Center Supervisor II : Purchasing Associate, Finance
Job Description
Outbound Contact Center Supervisor II supervises employees who place telephone calls or other interactions to potential customers. Monitors and evaluates interactions and workflow to ensure that performance standards and the volume target are met. Being an Outbound Contact Center Supervisor II is responsible for the daily activity of contact center policies and procedures including meeting contact center operational standards, maintaining employee service levels, improving quality service, preparing reports, keeping equipment operating, maintaining professional and technical knowledge, and accomplishing organizational goals. May require a bachelor's degree. Additionally, Outbound Contact Center Supervisor II typically reports to a manager or head of a unit/department. The Outbound Contact Center Supervisor II supervises a small group of para-professional staff in an organization characterized by highly transactional or repetitive processes. Contributes to the development of processes and procedures. Thorough knowledge of functional area under supervision. To be an Outbound Contact Center Supervisor II typically requires 3 years experience in the related area as an individual contributor. (Copyright 2019 Salary.com)
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Outbound Contact Center Supervisor II Pay Difference by Location
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| Job Title | Experience | EDUCATION | Salary Compared to This Job |
|---|---|---|---|
| Job Title Contact Center Representative I - Outbound | Experience 0 - 1 | EducationAssociates | Salary Compared to This Job |
| Job Title Contact Center Representative II - Inbound | Experience 1 - 3 | EducationHigh School | Salary Compared to This Job |
| Job Title Contact Center Representative II - Outbound | Experience 1 - 3 | EducationAssociates | Salary Compared to This Job |
| Job Title Contact Center Representative III - Outbound | Experience 3 - 5 | EducationAssociates | Salary Compared to This Job |
| Job Title Inbound Contact Center Supervisor I | Experience 2 + | EducationBachelors | Salary Compared to This Job |
- Outbound Contact Center Supervisor II Salaries with a High School Diploma or Technical Certificate
- Outbound Contact Center Supervisor II Salaries with an Associate's Degree
- Outbound Contact Center Supervisor II Salaries with a Bachelor's Degree
- Outbound Contact Center Supervisor II Salaries with a Master's Degree or MBA
- Outbound Contact Center Supervisor II Salaries with a JD, MD, PhD or Equivalent