How much does an Outbound Contact Center Supervisor II make in Boston, MA? The average Outbound Contact Center Supervisor II salary in Boston, MA is $66,908 as of June 28, 2020, but the range typically falls between $59,977 and $78,869. Salary ranges can vary widely depending on many important factors, including education, certifications, additional skills, the number of years you have spent in your profession. With more online, real-time compensation data than any other website, Salary.com helps you determine your exact pay target. 

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25% $59,977 10% $53,667 90% $89,759 75% $78,869 $66,908 50%(Median)
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Job Description for Outbound Contact Center Supervisor II

Outbound Contact Center Supervisor II supervises employees who place telephone calls or other interactions to potential customers. Monitors and evaluates interactions and workflow to ensure that performance standards and the volume target are met. Being an Outbound Contact Center Supervisor II is responsible for the daily activity of contact center policies and procedures including meeting contact center operational standards, maintaining employee service levels, improving quality service, preparing reports, keeping equipment operating, maintaining professional and technical knowledge, and accomplishing organizational goals. May require a bachelor's degree. Additionally, Outbound Contact Center Supervisor II typically reports to a manager or head of a unit/department. The Outbound Contact Center Supervisor II supervises a small group of para-professional staff in an organization characterized by highly transactional or repetitive processes. Contributes to the development of processes and procedures. Thorough knowledge of functional area under supervision. To be an Outbound Contact Center Supervisor II typically requires 3 years experience in the related area as an individual contributor. (Copyright 2020 Salary.com)... View full job description

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Job Openings for Outbound Contact Center Supervisor II in Boston, MA
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Peter Castle, Chief Operating Officer, Director
Vaso Corporation operates in the healthcare equipment and information technology industries in the United States and internationally. The company operates through three segments: IT, Professional Sales Service, and Equipment. The IT segment primarily focuses on healthcare IT and managed network technology services. Thi... More
Fiscal Year Ended in 2018
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City, State Compared to national average
City, State San Francisco, CA Compared to national average
+ 25.3%
City, State Washington, DC Compared to national average
+ 10.7%
City, State Miami, FL Compared to national average
-2.7%
City, State Chicago, IL Compared to national average
+ 6.0%
City, State Boston, MA Compared to national average
+ 12.9%
City, State New York, NY Compared to national average
+ 21.0%
City, State Dallas, TX Compared to national average
-1.0%

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Average Base Salary

Core compensation

 
 
 
59977
78869
66908

Average Total Cash Compensation

Includes base and annual incentives

 
 
 
60888
82751
68933
These charts show the average base salary (core compensation), as well as the average total cash compensation for the job of Outbound Contact Center Supervisor II in Boston, MA. The base salary for Outbound Contact Center Supervisor II ranges from $59,977 to $78,869 with the average base salary of $66,908. The total cash compensation, which includes base, and annual incentives, can vary anywhere from $60,888 to $82,751 with the average total cash compensation of $68,933.
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59977
78869

 

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About Boston, Massachusetts    Boston has an area of 89.63 square miles (232.1 km2)—48.4 square miles (125.4 km2) (54%) of land and 41.2 square miles (106.7 km2) (46%) of water. The....More

Boston, Massachusetts  area prices were up 2.5% from a year ago    View the Cost of Living in Boston, Massachusetts

Outbound Contact Center Supervisor II Salary in popular cities: WorcesterSpringfieldLowell

Skills associated with Outbound Contact Center Supervisor II: VoIP Software, Service Operations, Customer Relationship Management (CRM) software, Service Desk Management ...More

Salary estimation for Outbound Contact Center Supervisor II at companies like : CHRISTOPHER & BANKS CORP, FINISH LINE INC -CL A, VASO Corp

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