How much does an Outbound Contact Center Supervisor II make in Brockton, MA? The average Outbound Contact Center Supervisor II salary in Brockton, MA is $64,199 as of June 28, 2020, but the range typically falls between $57,548 and $75,676. Salary ranges can vary widely depending on many important factors, including education, certifications, additional skills, the number of years you have spent in your profession. With more online, real-time compensation data than any other website, Salary.com helps you determine your exact pay target.
Job Description for Outbound Contact Center Supervisor II
Outbound Contact Center Supervisor II supervises employees who place telephone calls or other interactions to potential customers. Monitors and evaluates interactions and workflow to ensure that performance standards and the volume target are met. Being an Outbound Contact Center Supervisor II is responsible for the daily activity of contact center policies and procedures including meeting contact center operational standards, maintaining employee service levels, improving quality service, preparing reports, keeping equipment operating, maintaining professional and technical knowledge, and accomplishing organizational goals. May require a bachelor's degree. Additionally, Outbound Contact Center Supervisor II typically reports to a manager or head of a unit/department. The Outbound Contact Center Supervisor II supervises a small group of para-professional staff in an organization characterized by highly transactional or repetitive processes. Contributes to the development of processes and procedures. Thorough knowledge of functional area under supervision. To be an Outbound Contact Center Supervisor II typically requires 3 years experience in the related area as an individual contributor. (Copyright 2020 Salary.com)... View full job description
Vaso Corporation operates in the healthcare equipment and information technology industries in the United States and internationally. The company operates through three segments: IT, Professional Sales Service, and Equipment. The IT segment primarily focuses on healthcare IT and managed network technology services. Thi... More
Fiscal Year Ended in 2018
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According to the United States Census Bureau, the city has a total area of 21.6 square miles (56 km2), of which 21.5 square miles (56 km2) is land and 0.1 square miles (0.26 km2) (0.56%) is water. Brockton is the 162nd largest city by land area in the Commonwealth, and the twelfth largest of the twenty-seven towns in Plymouth County. Brockton is bordered by Stoughton to the northwest, Avon to the north, Holbrook to the northeast, Abington to the northeast, Whitman and East Bridgewater to the southeast, West Bridgewater to the south, and Easton to the west. Brockton is approximately 25 miles s...
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
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These charts show the average base salary (core compensation), as well as the average total cash compensation for the job of Outbound Contact Center Supervisor II in Brockton, MA. The base salary for Outbound Contact Center Supervisor II ranges from $57,548 to $75,676 with the average base salary of $64,199. The total cash compensation, which includes base, and annual incentives, can vary anywhere from $58,423 to $79,400 with the average total cash compensation of $66,142.