Outbound Contact Center Supervisor II Salary in District of Columbia

How much does an Outbound Contact Center Supervisor II make in District of Columbia? The average Outbound Contact Center Supervisor II salary in District of Columbia is $65,348 as of January 20, 2020, but the range typically falls between $58,584 and $77,025. Salary ranges can vary widely depending on the city and many other important factors, including education, certifications, additional skills, the number of years you have spent in your profession.

25% $58,584 10% $52,426 90% $87,656 75% $77,025 $65,348 50%(Median)
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Job Description

Outbound Contact Center Supervisor II supervises employees who place telephone calls or other interactions to potential customers. Monitors and evaluates interactions and workflow to ensure that performance standards and the volume target are met. Being an Outbound Contact Center Supervisor II is responsible for the daily activity of contact center policies and procedures including meeting contact center operational standards, maintaining employee service levels, improving quality service, preparing reports, keeping equipment operating, maintaining professional and technical knowledge, and accomplishing organizational goals. May require a bachelor's degree. Additionally, Outbound Contact Center Supervisor II typically reports to a manager or head of a unit/department. The Outbound Contact Center Supervisor II supervises a small group of para-professional staff in an organization characterized by highly transactional or repetitive processes. Contributes to the development of processes and procedures. Thorough knowledge of functional area under supervision. To be an Outbound Contact Center Supervisor II typically requires 3 years experience in the related area as an individual contributor. (Copyright 2020 Salary.com)

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Location Avg. Salary Date Updated
Location Naval Anacost Annex, DC Avg. Salary $65,019 Date Updated January 20, 2020
Location Parcel Return Service, DC Avg. Salary $65,019 Date Updated January 20, 2020
Location Washington, DC Avg. Salary $65,019 Date Updated January 20, 2020
Location Washington Navy Yard, DC Avg. Salary $65,019 Date Updated January 20, 2020
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