How much does an Outbound Contact Center Supervisor III make hourly in the United States? The average hourly wage for an Outbound Contact Center Supervisor III in the United States is $40 as of December 28, 2020, but the range typically falls between $35 and $46. Hourly rate can vary widely depending on many important factors, including education, certifications, additional skills, the number of years you have spent in your profession. With more online, real-time compensation data than any other website, Salary.com helps you determine your exact pay target.
Job Description for Outbound Contact Center Supervisor III
Outbound Contact Center Supervisor III supervises employees who place telephone calls or other interactions to potential customers. Monitors and evaluates interactions and workflow to ensure that performance standards and the volume target are met. Being an Outbound Contact Center Supervisor III is responsible for the daily activity of contact center policies and procedures including meeting contact center operational standards, maintaining employee service levels, improving quality service, preparing reports, keeping equipment operating, maintaining professional and technical knowledge, and accomplishing organizational goals. May require a bachelor's degree. Additionally, Outbound Contact Center Supervisor III typically reports to a manager or head of a unit/department. The Outbound Contact Center Supervisor III supervises a group of primarily para-professional level staffs. May also be a level above a supervisor within high volume administrative/ production environments. Makes day-to-day decisions within or for a group/small department. Has some authority for personnel actions. Thorough knowledge of department processes. To be an Outbound Contact Center Supervisor III typically requires 3-5 years experience in the related area as an individual contributor. (Copyright 2021 Salary.com)... View full job description
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CEL SCI CORP
Fiscal Year Ended in 2019
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Average Hourly Wage
Average Total Hourly Cash Compensation
Includes base and short-term incentives
These charts show the average hourly wage (core compensation), as well as the average total hourly cash compensation for the job of Outbound Contact Center Supervisor III in the United States. The average hourly rate for Outbound Contact Center Supervisor III ranges from $35 to $46 with the average hourly pay of $40. The total hourly cash compensation, which includes base and short-term incentives, can vary anywhere from $39 to $54 with the average total hourly cash compensation of $45.