How much does an Outbound Contact Center Senior Supervisor make in San Jose, CA? The average Outbound Contact Center Senior Supervisor salary in San Jose, CA is $98,548 as of March 26, 2024, but the range typically falls between $84,245 and $114,445. Salary ranges can vary widely depending on many important factors, including education, certifications, additional skills, the number of years you have spent in your profession. With more online, real-time compensation data than any other website, Salary.com helps you determine your exact pay target.
Percentile | Salary | Location | Last Updated |
10th Percentile Outbound Contact Center Senior Supervisor Salary | $71,224 | San Jose,CA | March 26, 2024 |
25th Percentile Outbound Contact Center Senior Supervisor Salary | $84,245 | San Jose,CA | March 26, 2024 |
50th Percentile Outbound Contact Center Senior Supervisor Salary | $98,548 | San Jose,CA | March 26, 2024 |
75th Percentile Outbound Contact Center Senior Supervisor Salary | $114,445 | San Jose,CA | March 26, 2024 |
90th Percentile Outbound Contact Center Senior Supervisor Salary | $128,919 | San Jose,CA | March 26, 2024 |
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Each competency has five to ten behavioral assertions that can be observed, each with a corresponding performance level (from one to five) that is required for a particular job.
Coaching: Coaching is a form of development in which an experienced person, called a coach, supports a learner or client in achieving a specific personal or professional goal by providing training and guidance.
CRM: Customer relationship management (CRM) is a technology for managing all your company's relationships and interactions with customers and potential customers.
Call Center: A call centre or call center is a managed capability that can be centralised or remote that is used for receiving or transmitting a large volume of enquiries by telephone.
Outbound Contact Center Senior Supervisor supervises outbound call center operations and agents that sell products or services to new and existing customers. Monitors metrics and targets for call volume, sales, and timeliness. Being an Outbound Contact Center Senior Supervisor responds to escalated calls with remedies or solutions. Implements sales and product training to update staff on product and service offerings, upsell techniques, scripts, operational policies, and procedures. Additionally, Outbound Contact Center Senior Supervisor prepares staff work schedules to ensure coverage and coordinate training. May require a bachelor's degree. Typically reports to a manager or head of a unit/department. The Outbound Contact Center Senior Supervisor supervises a group of primarily para-professional level staffs. May also be a level above a supervisor within high volume administrative/ production environments. Makes day-to-day decisions within or for a group/small department. Has some authority for personnel actions. To be an Outbound Contact Center Senior Supervisor typically requires 3-5 years experience in the related area as an individual contributor. Thorough knowledge of functional area and department processes. (Copyright 2024 Salary.com)... View full job description
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A career path is a sequence of jobs that leads to your short- and long-term career goals. Some follow a linear career path within one field, while others change fields periodically to achieve career or personal goals.
For Outbound Contact Center Senior Supervisor, the first career path typically progresses to Outbound Contact Center Manager.
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Outbound Contact Center Senior Supervisor salary varies from city to city. Compared with national average salary of Outbound Contact Center Senior Supervisor, the highest Outbound Contact Center Senior Supervisor salary is in San Francisco, CA, where the Outbound Contact Center Senior Supervisor salary is 25.0% above. The lowest Outbound Contact Center Senior Supervisor salary is in Miami, FL, where the Outbound Contact Center Senior Supervisor salary is 3.5% lower than national average salary.
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Job Title | Experience | EDUCATION | Salary Compared to This Job |
---|---|---|---|
Job Title Contact Center Representative I - Outbound | Experience 0 - 1 | EducationHigh School | Salary Compared to This Job |
Job Title Contact Center Representative II - Outbound | Experience 1 - 3 | EducationHigh School | Salary Compared to This Job |
Job Title Contact Center Representative III - Outbound | Experience 3 - 5 | EducationHigh School | Salary Compared to This Job |
Job Title Contact Center Senior Manager | Experience | EducationBachelors | Salary Compared to This Job |
Job Title Contact Center Supervisor | Experience 3 + | EducationBachelors | Salary Compared to This Job |
Jobs with different levels of education may pay very differently. Check the Outbound Contact Center Senior Supervisor salary of your education level.
A job category is a classification or grouping of job positions that share similar characteristics, functions, or industries. Outbound Contact Center Senior Supervisor salary varies from category to category. Click below to see Outbound Contact Center Senior Supervisor salary in different categories.
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About San Jose, California San Jose is located at 37°20′07″N 121°53′31″W / 37.335278°N 121.891944°W / 37.335278; -121.891944. According to the United States Census Bureau, th....More
San Jose, California area prices were up 2.9% from a year ago View the Cost of Living in San Jose, California
Outbound Contact Center Senior Supervisor Salary in popular cities: Los Angeles, San Diego, San Francisco
Skills associated with Outbound Contact Center Senior Supervisor: Customer Relationship Management (CRM) software, Staff Coaching/Training, Service Desk Management, Evaluate Sales Performance ...More
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