How much does a Regional Customer Service Manager make hourly in the United States? The average hourly wage for a Regional Customer Service Manager in the United States is $61 as of May 28, 2020, but the range typically falls between $55 and $69. Hourly rate can vary widely depending on many important factors, including education, certifications, additional skills, the number of years you have spent in your profession. With more online, real-time compensation data than any other website, Salary.com helps you determine your exact pay target.
Job Description for Regional Customer Service Manager
Regional Customer Service Manager manages a regional team of customer service representatives and ensures service levels are met or exceeded. Establishes efficient and balanced workflows that maximize efficiency and produce high levels of service quality and customer satisfaction. Being a Regional Customer Service Manager monitors and measures service metrics. Develop standards, improvements, or changes to process. Additionally, Regional Customer Service Manager requires a bachelor's degree in a related area. Typically reports to a head of a unit/department. The Regional Customer Service Manager manages subordinate staff in the day-to-day performance of their jobs. True first level manager. Ensures that project/department milestones/goals are met and adhering to approved budgets. Has full authority for personnel actions. Extensive knowledge of department processes. To be a Regional Customer Service Manager typically requires 5 years experience in the related area as an individual contributor. 1 to 3 years supervisory experience may be required. (Copyright 2020 Salary.com)... View full job description
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Understand the total hourly compensation opportunity for a Regional Customer Service Manager, hourly wage plus other pay elements
Average Hourly Wage
Average Total Hourly Cash Compensation
Includes base and short-term incentives
These charts show the average hourly wage (core compensation), as well as the average total hourly cash compensation for the job of Regional Customer Service Manager in the United States. The average hourly rate for Regional Customer Service Manager ranges from $55 to $69 with the average hourly pay of $61. The total hourly cash compensation, which includes base and short-term incentives, can vary anywhere from $61 to $86 with the average total hourly cash compensation of $76.