How much does a Customer Service Senior Manager make in Montana? The average Customer Service Senior Manager salary in Montana is $126,098 as of February 26, 2024, but the range typically falls between $110,449 and $142,372. Salary ranges can vary widely depending on the city and many other important factors, including education, certifications, additional skills, the number of years you have spent in your profession.

Customer Service Senior Manager Salaries by Percentile
Percentile Salary Location Last Updated
10th Percentile Customer Service Senior Manager Salary $96,201 MT February 26, 2024
25th Percentile Customer Service Senior Manager Salary $110,449 MT February 26, 2024
50th Percentile Customer Service Senior Manager Salary $126,098 MT February 26, 2024
75th Percentile Customer Service Senior Manager Salary $142,372 MT February 26, 2024
90th Percentile Customer Service Senior Manager Salary $157,190 MT February 26, 2024
25% $110,449 10% $96,201 90% $157,190 75% $142,372 $126,098 50%(Median) Didn’t find job title? Click
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What skills does a Customer Service Senior Manager need?

Each competency has five to ten behavioral assertions that can be observed, each with a corresponding performance level (from one to five) that is required for a particular job.

1.

Customer Service: Customer service is the provision of service to customers before, during and after a purchase. The perception of success of such interactions is dependent on employees "who can adjust themselves to the personality of the guest". Customer service concerns the priority an organization assigns to customer service relative to components such as product innovation and pricing. In this sense, an organization that values good customer service may spend more money in training employees than the average organization or may proactively interview customers for feedback. From the point of view of an overall sales process engineering effort, customer service plays an important role in an organization's ability to generate income and revenue. From that perspective, customer service should be included as part of an overall approach to systematic improvement. One good customer service experience can change the entire perception a customer holds towards the organization.

2.

Food Safety: Applying procedures during food preparation, processing, storage, and distribution to ensure consumers are safe from foodborne illnesses.

3.

Futures: Futures are derivative financial contracts obligating the buyer to purchase an asset or the seller to sell an asset at a predetermined future date and set price.

Customer Service 37.23%
Food Safety 1.39%
Futures 0.85%
Others 60.53%

Job Description for Customer Service Senior Manager

Customer Service Senior Manager manages all aspects of an organization's customer service policies, objectives, and initiatives. Provides mentoring, leadership, and organization to managers and supervisors. Being a Customer Service Senior Manager oversees the creation and implementation of efficient and balanced workflows that maximize efficiency and produce high levels of service quality and customer satisfaction. Monitors and measures service metrics and volume to develop standards, improvements, or changes to workflows and resource allocation. Additionally, Customer Service Senior Manager makes recommendations for changes to products or services based on customer feedback and requests. Engages in resource planning and decision-making. Interfaces with other departments in the organization to ensure the customer service department is prepared to support future products and releases. Typically requires a bachelor's degree or equivalent. Typically reports to a director or top management. The Customer Service Senior Manager typically manages through subordinate managers and professionals in larger groups of moderate complexity. Provides input to strategic decisions that affect the functional area of responsibility. May give input into developing the budget. To be a Customer Service Senior Manager typically requires 3+ years of managerial experience. Capable of resolving escalated issues arising from operations and requiring coordination with other departments. (Copyright 2024 Salary.com)... View full job description

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Job Openings for Customer Service Senior Manager in Montana

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Location Avg. Salary Date Updated
Location Belgrade, MT Avg. Salary $116,485 Date Updated February 26, 2024
Location Absarokee, MT Avg. Salary $130,623 Date Updated February 26, 2024
Location Acton, MT Avg. Salary $131,727 Date Updated February 26, 2024
Location Alberton, MT Avg. Salary $128,692 Date Updated February 26, 2024
Location Alder, MT Avg. Salary $119,903 Date Updated February 26, 2024
Location Alzada, MT Avg. Salary $119,299 Date Updated February 26, 2024
Location Anaconda, MT Avg. Salary $116,485 Date Updated February 26, 2024
Location Angela, MT Avg. Salary $130,623 Date Updated February 26, 2024
Location Antelope, MT Avg. Salary $132,582 Date Updated February 26, 2024
Location Arlee, MT Avg. Salary $116,485 Date Updated February 26, 2024

Career Path for Customer Service Senior Manager

A career path is a sequence of jobs that leads to your short- and long-term career goals. Some follow a linear career path within one field, while others change fields periodically to achieve career or personal goals.

For Customer Service Senior Manager, the upper level is Customer Service Director and then progresses to Top Customer Service Executive.

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Customer Service Senior Manager Salary in Montana
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