British Columbia Contact Center Quality Analyst, Sr. Salaries

    • How much does a Contact Center Quality Analyst, Sr. make in British Columbia? British Columbia Contact Center Quality Analyst, Sr. salaries vary greatly from town to town. See below for Contact Center Quality Analyst, Sr. salaries, bonus and benefits information for 2 cities in the British Columbia area.

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Contact Center Quality Analyst, Sr.'s Annual Base Salary
Job Title Salary Location Date Updated
Contact Center Quality Analyst, Sr. C$76,160 Vancouver, BC March 27, 2024
Contact Center Quality Analyst, Sr. C$74,391 Victoria, BC March 27, 2024
Job Openings for Contact Center Quality Analyst, Sr. in British Columbia
    • Monitors and evaluates inbound and outbound interaction quality. Tracks issues in the quality monitoring systems or tools and analyzes the results. Provides feedback to improve performance and develops training programs. Works with other internal teams to define quality metrics. May suggest and identify process improvements. Typically requires a bachelor's degree. Typically reports to a manager. Work is generally independent and collaborative in nature. Contributes to moderately complex aspects of a project. Typically requires 4-7 years of related experience.

      Alternate Job Titles: Call Center Quality Analyst, Sr.,Senior Call Center Quality Analyst
      Categories: Customer Services , Consulting Services , Sales