Contact Center Quality Analyst, Sr. Salaries in Canada
Alternate Job Titles: Call Center Agent Quality Monitoring Senior Analyst, Contact Center Planning and Monitoring Senior Analyst
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How much does a Contact Center Quality Analyst, Sr. in Canada make? The median annual Contact Center Quality Analyst, Sr. salary in Canada is C$70,457, as of November 21, 2024, with a range usually between C$65,501-C$78,548 not including bonus and benefit information and other factors that impact base pay. However, the salary for someone with the title Contact Center Quality Analyst, Sr. may vary depending on a number of factors including industry, company size, location, years of experience and level of education. Our team of Certified Compensation Professionals has analyzed survey data collected from thousands of HR departments at companies of all sizes and industries to present this range of annual salaries for people with the job title Contact Center Quality Analyst, Sr. in Canada.
This chart describes the expected percentage of people who perform the job of Contact Center Quality Analyst, Sr. that make less than that annual salary. For example the median expected annual pay for a typical Contact Center Quality Analyst, Sr. in Canada is C$70,457, so 50% of the people who perform the job of Contact Center Quality Analyst, Sr. in Canada are expected to make less than C$70,457.
Source: HR Reported data as of November 21, 2024
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This chart describes the expected percentage of people who perform the job of Contact Center Quality Analyst, Sr. in , that make less than that salary. For example 50% of the people who perform the job of Contact Center Quality Analyst, Sr. in are expected to make less than the median.
Source: HR Reported data as of November 21, 2024
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Monitors and evaluates inbound and outbound interaction quality. Tracks issues in the quality monitoring systems or tools and analyzes the results. Provides feedback to improve performance and develops training programs. Works with other internal teams to define quality metrics. May suggest and identify process improvements. Typically requires a bachelor's degree. Typically reports to a manager. Work is generally independent and collaborative in nature. Contributes to moderately complex aspects of a project. Typically requires 4-7 years of related experience. View full job description
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- Contact Center Quality Analyst, Sr. Salaries with a High School Diploma or Technical Certificate
- Contact Center Quality Analyst, Sr. Salaries with an Associate's Degree
- Contact Center Quality Analyst, Sr. Salaries with a Bachelor's Degree
- Contact Center Quality Analyst, Sr. Salaries with a Master's Degree or MBA
- Contact Center Quality Analyst, Sr. Salaries with a JD, MD, PhD or Equivalent
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