How much does a Technical Customer Support Representative I make in New York, NY? The average Technical Customer Support Representative I salary in New York, NY is $45,528 as of February 26, 2024, but the range typically falls between $41,123 and $50,470. Salary ranges can vary widely depending on many important factors, including education, certifications, additional skills, the number of years you have spent in your profession. With more online, real-time compensation data than any other website, Salary.com helps you determine your exact pay target. 

Technical Customer Support Representative I Salaries by Percentile
Percentile Salary Location Last Updated
10th Percentile Technical Customer Support Representative I Salary $37,113 New York,NY February 26, 2024
25th Percentile Technical Customer Support Representative I Salary $41,123 New York,NY February 26, 2024
50th Percentile Technical Customer Support Representative I Salary $45,528 New York,NY February 26, 2024
75th Percentile Technical Customer Support Representative I Salary $50,470 New York,NY February 26, 2024
90th Percentile Technical Customer Support Representative I Salary $54,968 New York,NY February 26, 2024
25% $41,123 10% $37,113 90% $54,968 75% $50,470 $45,528 50%(Median) Didn’t find job title? Click
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What skills does a Technical Customer Support Representative I need?

Each competency has five to ten behavioral assertions that can be observed, each with a corresponding performance level (from one to five) that is required for a particular job.

1.

Customer Service: Customer service is the provision of service to customers before, during and after a purchase. The perception of success of such interactions is dependent on employees "who can adjust themselves to the personality of the guest". Customer service concerns the priority an organization assigns to customer service relative to components such as product innovation and pricing. In this sense, an organization that values good customer service may spend more money in training employees than the average organization or may proactively interview customers for feedback. From the point of view of an overall sales process engineering effort, customer service plays an important role in an organization's ability to generate income and revenue. From that perspective, customer service should be included as part of an overall approach to systematic improvement. One good customer service experience can change the entire perception a customer holds towards the organization.

2.

Preventative Maintenance: Developing and implementing maintenance strategies to increase equipment life expectancy and avoid unplanned downtime.

3.

Customer Satisfaction: Customer satisfaction (often abbreviated as CSAT, more correctly CSat) is a term frequently used in marketing. It is a measure of how products and services supplied by a company meet or surpass customer expectation. Customer satisfaction is defined as "the number of customers, or percentage of total customers, whose reported experience with a firm, its products, or its services (ratings) exceeds specified satisfaction goals." The Marketing Accountability Standards Board (MASB) endorses the definitions, purposes, and constructs of classes of measures that appear in Marketing Metrics as part of its ongoing Common Language in Marketing Project. In a survey of nearly 200 senior marketing managers, 71 percent responded that they found a customer satisfaction metric very useful in managing and monitoring their businesses. It is seen as a key performance indicator within business and is often part of a Balanced Scorecard. In a competitive marketplace where businesses compete for customers, customer satisfaction is seen as a key differentiator and increasingly has become a key element of business strategy.

Customer Service 12.24%
Preventative Maintenance 1.79%
Customer Satisfaction 1.1%
Others 84.87%

Job Description for Technical Customer Support Representative I

Technical Customer Support Representative I provides basic technical support and assistance to customers via e-mail, phone, or chat. Addresses and responds to customer inquiries on products and services, including installation, operational functions, troubleshooting, and maintenance. Being a Technical Customer Support Representative I provides customers with preventive maintenance and configuration recommendations. Documents support interactions, including details of inquiries, complaints, comments, and actions taken. Additionally, Technical Customer Support Representative I possesses a basic understanding of the organization's products and services. Escalates more complex inquiries to a higher level support team. Typically requires a high school diploma or equivalent. Typically reports to a supervisor. The Technical Customer Support Representative I works under the close direction of senior personnel in the functional area. Possesses a moderate understanding of general aspects of the job. May require 0-1 year of general work experience. (Copyright 2024 Salary.com)... View full job description

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Job Openings for Technical Customer Support Representative I in New York, NY

Career Path for Technical Customer Support Representative I

A career path is a sequence of jobs that leads to your short- and long-term career goals. Some follow a linear career path within one field, while others change fields periodically to achieve career or personal goals.

For Technical Customer Support Representative I, the first career path typically progresses to Technical Communicator.

Additionally, the second career path typically starts with a Technical Customer Support Representative II position, and then progresses to Technical Customer Support Team Leader.

Those that have already made the climb...
Patricia B. Prichep, Senior Vice President of Operations and Corporate Secretary
CEL-SCI Corporation, a clinical-stage biotechnology company, engages in the research and development of immune system therapy for the treatment of cancer and other diseases in the United States. The company's lead immunotherapy is Multikine, which has completed Phase 3 clinical trials for the potential treatment of cer... More
Fiscal Year Ended in 2022
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Technical Customer Support Representative I salary varies from city to city. Compared with national average salary of Technical Customer Support Representative I, the highest Technical Customer Support Representative I salary is in San Francisco, CA, where the Technical Customer Support Representative I salary is 25.0% above. The lowest Technical Customer Support Representative I salary is in Miami, FL, where the Technical Customer Support Representative I salary is 2.9% lower than national average salary.

City, State Compared to national average
City, State San Francisco, CA Compared to national average
+ 25.0%
City, State Washington, DC Compared to national average
+ 11.3%
City, State Miami, FL Compared to national average
-2.9%
City, State Chicago, IL Compared to national average
+ 5.5%
City, State Boston, MA Compared to national average
+ 12.7%
City, State New York, NY Compared to national average
+ 17.5%
City, State Dallas, TX Compared to national average
-0.7%

Take just three simple steps below to generate your own personalized salary report

Step 1 of 3

Understand the total compensation opportunity for a Technical Customer Support Representative I, base salary plus other pay elements

Average Base Salary

Core compensation

 
 
 
41123
50470
45528

Average Total Cash Compensation

Includes base and annual incentives

 
 
 
41637
51297
46242
These charts show the average base salary (core compensation), as well as the average total cash compensation for the job of Technical Customer Support Representative I in New York, NY. The base salary for Technical Customer Support Representative I ranges from $41,123 to $50,470 with the average base salary of $45,528. The total cash compensation, which includes base, and annual incentives, can vary anywhere from $41,637 to $51,297 with the average total cash compensation of $46,242.
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41123
50470

 

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About New York, New York    The City of New York, usually called either New York City (NYC) or simply New York (NY), is the most populous city in the United States. With an estim....More

New York, New York  area prices were up 1.6% from a year ago    View the Cost of Living in New York, New York

Technical Customer Support Representative I Salary in popular cities: BuffaloRochesterYonkers

Skills associated with Technical Customer Support Representative I: Remote Support, Customer Support, Customer Interaction, Tier 1 Support ...More

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