Technical Customer Support Specialist II Salary in San Antonio, Texas
Technical Customer Support Specialist II Salary in San Antonio, TX
How much does a Technical Customer Support Specialist II make in San Antonio, TX? The average Technical Customer Support Specialist II salary in San Antonio, TX is $68,833 as of March 26, 2024, but the range typically falls between $58,465 and $79,517. Salary ranges can vary widely depending on many important factors, including education, certifications, additional skills, the number of years you have spent in your profession. With more online, real-time compensation data than any other website, Salary.com helps you determine your exact pay target.
| Percentile | Salary | Location | Last Updated |
| 10th Percentile Technical Customer Support Specialist II Salary | $49,025 | San Antonio,TX | March 26, 2024 |
| 25th Percentile Technical Customer Support Specialist II Salary | $58,465 | San Antonio,TX | March 26, 2024 |
| 50th Percentile Technical Customer Support Specialist II Salary | $68,833 | San Antonio,TX | March 26, 2024 |
| 75th Percentile Technical Customer Support Specialist II Salary | $79,517 | San Antonio,TX | March 26, 2024 |
| 90th Percentile Technical Customer Support Specialist II Salary | $89,245 | San Antonio,TX | March 26, 2024 |
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What skills does a Technical Customer Support Specialist II need?
Each competency has five to ten behavioral assertions that can be observed, each with a corresponding performance level (from one to five) that is required for a particular job.
Customer Service: Customer service is the provision of service to customers before, during and after a purchase. The perception of success of such interactions is dependent on employees "who can adjust themselves to the personality of the guest". Customer service concerns the priority an organization assigns to customer service relative to components such as product innovation and pricing. In this sense, an organization that values good customer service may spend more money in training employees than the average organization or may proactively interview customers for feedback. From the point of view of an overall sales process engineering effort, customer service plays an important role in an organization's ability to generate income and revenue. From that perspective, customer service should be included as part of an overall approach to systematic improvement. One good customer service experience can change the entire perception a customer holds towards the organization.
CRM: Customer relationship management (CRM) is a technology for managing all your company's relationships and interactions with customers and potential customers.
Zendesk: Zendesk is an American company headquartered in San Francisco, California. It provides software-as-a-service products related to customer support, sales, and other customer communications.
Job Description for Technical Customer Support Specialist II
Technical Customer Support Specialist II responds to and resolves customer technical inquiries and issues via e-mail, phone, or chat. Assists customers with installation and issue resolution. Being a Technical Customer Support Specialist II utilizes a database of technical product information to inform decisions and recommendations. Recommends maintenance and configuration best practices that improve product usability, performance, and customer satisfaction. Additionally, Technical Customer Support Specialist II records client interactions, including inquiries, complaints, comments, and actions taken. Requires a bachelor's degree or equivalent. Typically reports to a manager or head of a unit/department. The Technical Customer Support Specialist II occasionally directed in several aspects of the work. Gaining exposure to some of the complex tasks within the job function. To be a Technical Customer Support Specialist II typically requires 2-4 years of related experience. (Copyright 2024 Salary.com)... View full job description
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Career Path for Technical Customer Support Specialist II
A career path is a sequence of jobs that leads to your short- and long-term career goals. Some follow a linear career path within one field, while others change fields periodically to achieve career or personal goals.
For Technical Customer Support Specialist II, the upper level is Technical Customer Support Specialist III and then progresses to Technical Customer Support Specialist IV.
What does a Technical Customer Support Specialist II do?
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Technical Customer Support Specialist II Pay Difference by Location
Technical Customer Support Specialist II salary varies from city to city. Compared with national average salary of Technical Customer Support Specialist II, the highest Technical Customer Support Specialist II salary is in San Francisco, CA, where the Technical Customer Support Specialist II salary is 25.0% above. The lowest Technical Customer Support Specialist II salary is in Miami, FL, where the Technical Customer Support Specialist II salary is 3.5% lower than national average salary.
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About San Antonio, Texas
Similar Jobs to Technical Customer Support Specialist II
| Job Title | Experience | EDUCATION | Salary Compared to This Job |
|---|---|---|---|
| Job Title Technical Customer Support Manager | Experience 5 + | EducationBachelors | Salary Compared to This Job |
| Job Title Technical Customer Support Representative I | Experience 0 - 1 | EducationHigh School | Salary Compared to This Job |
| Job Title Technical Customer Support Representative II | Experience 1 - 3 | EducationHigh School | Salary Compared to This Job |
| Job Title Technical Customer Support Representative III | Experience 3 - 5 | EducationHigh School | Salary Compared to This Job |
| Job Title Technical Customer Support Specialist I | Experience 0 - 2 | EducationBachelors | Salary Compared to This Job |
Level of Education for Technical Customer Support Specialist II
Jobs with different levels of education may pay very differently. Check the Technical Customer Support Specialist II salary of your education level.
- Technical Customer Support Specialist II Salaries with No Diploma
- Technical Customer Support Specialist II Salaries with a High School Diploma or Technical Certificate
- Technical Customer Support Specialist II Salaries with an Associate's Degree
- Technical Customer Support Specialist II Salaries with a Bachelor's Degree
- Technical Customer Support Specialist II Salaries with a Master's Degree or MBA
- Technical Customer Support Specialist II Salaries with a JD, MD, PhD or Equivalent
Technical Customer Support Specialist II Salary by Global Country
Technical Customer Support Specialist II salary varies from country to country. There are several factors that mainly impact the Technical Customer Support Specialist II salary, including cost of living, economic conditions, market rates and legal differences. Click below to Technical Customer Support Specialist II salary of the other country.
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About San Antonio, Texas San Antonio (/ˌsæn ænˈtoʊnioʊ/; from Spanish, "Saint Anthony"), officially the City of San Antonio, is the seventh-most populous city in the United St....More
San Antonio, Texas area prices were up 1.2% from a year ago View the Cost of Living in San Antonio, Texas
Technical Customer Support Specialist II Salary in popular cities: Houston, Dallas, Austin
Skills associated with Technical Customer Support Specialist II: Customer Support, Tier 2 Support, Remote Support, Technical Support ...More
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Salary estimation for Technical Customer Support Specialist II at companies like : Rivercity Holdings Inc, Peachtree City GA 30269, UPMC St .Margaret Hospital
