Northwest Territories Technical Customer Support Team Leader Salaries

    • How much does a Technical Customer Support Team Leader make in Northwest Territories? Northwest Territories Technical Customer Support Team Leader salaries vary greatly from town to town. See below for Technical Customer Support Team Leader salaries, bonus and benefits information for 1 city in the Northwest Territories area.

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Technical Customer Support Team Leader's Annual Base Salary
Job Title Salary Location Date Updated
Technical Customer Support Team Leader C$87,234 Yellowknife, NT March 27, 2024
Job Openings for Technical Customer Support Team Leader in Northwest Territories
    • Leads a team that provides technical customer support for an organization's products and services. Acts as first level escalation point for more complex or critical customer issues and inquiries. Possesses broad knowledge of the organization's products and services, and extensive experience handling customer inquiries. Mentors and coaches team on troubleshooting, solution development, and customer communication best practices. Monitors work queues to ensure adequate coverage and to meet service level standards. May require a bachelor's degree or equivalent. Typically reports to a manager or head of a unit/department. Supervises a small group of para-professional staff in an organization characterized by highly transactional or repetitive processes. Contributes to the development of processes and procedures. Typically requires 3 years experience in the related area as an individual contributor. Thorough knowledge of functional area under supervision.

      Alternate Job Titles: Technical Customer Support Team Supervisor
      Categories: Customer Services