How much does a Technical Support Analyst II make in Scranton, PA? The average Technical Support Analyst II salary in Scranton, PA is $79,516 as of February 26, 2024, but the range typically falls between $72,055 and $89,467. Salary ranges can vary widely depending on many important factors, including education, certifications, additional skills, the number of years you have spent in your profession. With more online, real-time compensation data than any other website, Salary.com helps you determine your exact pay target. 

Technical Support Analyst II Salaries by Percentile
Percentile Salary Location Last Updated
10th Percentile Technical Support Analyst II Salary $65,263 Scranton,PA February 26, 2024
25th Percentile Technical Support Analyst II Salary $72,055 Scranton,PA February 26, 2024
50th Percentile Technical Support Analyst II Salary $79,516 Scranton,PA February 26, 2024
75th Percentile Technical Support Analyst II Salary $89,467 Scranton,PA February 26, 2024
90th Percentile Technical Support Analyst II Salary $98,527 Scranton,PA February 26, 2024
25% $72,055 10% $65,263 90% $98,527 75% $89,467 $79,516 50%(Median) Didn’t find job title? Click
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What skills does a Technical Support Analyst II need?

Each competency has five to ten behavioral assertions that can be observed, each with a corresponding performance level (from one to five) that is required for a particular job.

1.

Troubleshooting: Troubleshooting is a form of problem solving, often applied to repair failed products or processes on a machine or a system. It is a logical, systematic search for the source of a problem in order to solve it, and make the product or process operational again. Troubleshooting is needed to identify the symptoms. Determining the most likely cause is a process of elimination—eliminating potential causes of a problem. Finally, troubleshooting requires confirmation that the solution restores the product or process to its working state. In general, troubleshooting is the identification or diagnosis of "trouble" in the management flow of a system caused by a failure of some kind. The problem is initially described as symptoms of malfunction, and troubleshooting is the process of determining and remedying the causes of these symptoms. A system can be described in terms of its expected, desired or intended behavior (usually, for artificial systems, its purpose). Events or inputs to the system are expected to generate specific results or outputs. (For example, selecting the "print" option from various computer applications is intended to result in a hardcopy emerging from some specific device). Any unexpected or undesirable behavior is a symptom. Troubleshooting is the process of isolating the specific cause or causes of the symptom. Frequently the symptom is a failure of the product or process to produce any results. (Nothing was printed, for example). Corrective action can then be taken to prevent further failures of a similar kind.

2.

Customer Support: Customer support is a range of customer services to assist customers in making cost effective and correct use of a product. It includes assistance in planning, installation, training, troubleshooting, maintenance, upgrading, and disposal of a product. Regarding technology products such as mobile phones, televisions, computers, software products or other electronic or mechanical goods, it is termed technical support. Customer support is considered as one of the main data channels for customer satisfaction research and a way to increase customer retention.

3.

Computer Systems: A computer system is a set of integrated devices that input, output, process, and store data and information. Computer systems are currently built around at least one digital processing device.

Troubleshooting 9.53%
Customer Support 2.11%
Computer Systems 1.66%
Others 86.7%

Job Description for Technical Support Analyst II

Technical Support Analyst II provides technical support to system users within an organization. Evaluates user needs, defines technical problems, and works with engineering/development staff to determine solutions. Being a Technical Support Analyst II assists users in implementing solutions. Performs ongoing activities to maintain and enhance overall system performance. Additionally, Technical Support Analyst II typically requires a bachelor's degree. Typically reports to a project leader or manager. The Technical Support Analyst II occasionally directed in several aspects of the work. Gaining exposure to some of the complex tasks within the job function. To be a Technical Support Analyst II typically requires 2-4 years of related experience. (Copyright 2024 Salary.com)... View full job description

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Job Openings for Technical Support Analyst II in Scranton, PA

Career Path for Technical Support Analyst II

A career path is a sequence of jobs that leads to your short- and long-term career goals. Some follow a linear career path within one field, while others change fields periodically to achieve career or personal goals.

For Technical Support Analyst II, the upper level is Technical Support Analyst III and then progresses to Technical Support Manager.

Those that have already made the climb...
Glyn A. Rodgers, President-Matrix PDM Engineering
Matrix Service Company provides engineering, fabrication, construction, and maintenance services to support critical energy infrastructure and industrial markets in the United States, Canada, and internationally. It operates through three segments: Utility and Power Infrastructure; Process and Industrial Facilities; an... More
Fiscal Year Ended in 2023
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Technical Support Analyst II salary varies from city to city. Compared with national average salary of Technical Support Analyst II, the highest Technical Support Analyst II salary is in San Francisco, CA, where the Technical Support Analyst II salary is 25.0% above. The lowest Technical Support Analyst II salary is in Miami, FL, where the Technical Support Analyst II salary is 2.9% lower than national average salary.

City, State Compared to national average
City, State San Francisco, CA Compared to national average
+ 25.0%
City, State Washington, DC Compared to national average
+ 11.3%
City, State Miami, FL Compared to national average
-2.9%
City, State Chicago, IL Compared to national average
+ 5.5%
City, State Boston, MA Compared to national average
+ 12.7%
City, State New York, NY Compared to national average
+ 17.5%
City, State Dallas, TX Compared to national average
-0.7%

Take just three simple steps below to generate your own personalized salary report

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Understand the total compensation opportunity for a Technical Support Analyst II, base salary plus other pay elements

Average Base Salary

Core compensation

 
 
 
72055
89467
79516

Average Total Cash Compensation

Includes base and annual incentives

 
 
 
75247
96037
83570
These charts show the average base salary (core compensation), as well as the average total cash compensation for the job of Technical Support Analyst II in Scranton, PA. The base salary for Technical Support Analyst II ranges from $72,055 to $89,467 with the average base salary of $79,516. The total cash compensation, which includes base, and annual incentives, can vary anywhere from $75,247 to $96,037 with the average total cash compensation of $83,570.
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72055
89467

 

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About Scranton, Pennsylvania    Scranton is the sixth-largest city in the Commonwealth of Pennsylvania. It is the county seat and largest city of Lackawanna County in Northeastern Pe....More

Scranton, Pennsylvania  area prices were up 1.5% from a year ago    View the Cost of Living in Scranton, Pennsylvania

Technical Support Analyst II Salary in popular cities: PhiladelphiaPittsburghAllentown

Skills associated with Technical Support Analyst II: IT Help Desk Software, Software Installation, Problem Analysis, Systems Troubleshooting ...More

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