How much does a Technical Support Representative I make in Boston, MA? The average Technical Support Representative I salary in Boston, MA is $41,764 as of June 28, 2020, but the range typically falls between $36,010 and $52,565. Salary ranges can vary widely depending on many important factors, including education, certifications, additional skills, the number of years you have spent in your profession. With more online, real-time compensation data than any other website, Salary.com helps you determine your exact pay target.
Job Description for Technical Support Representative I
Technical Support Representative I provides basic technical support and assistance to clients via email, phone, and/or other remote methods. Addresses and responds to customer inquiries on organizational products and services, including installation, operational functions, troubleshooting, and maintenance. Being a Technical Support Representative I provides customers with preventive maintenance and configuration recommendations to improve product usability, performance, and customer satisfaction. Documents client interactions, including details of inquiries, complaints, comments, and actions taken. Additionally, Technical Support Representative I possesses a basic understanding of the organization's products and services, but escalates more complex inquiries. Requires a high school diploma. Typically reports to a supervisor or manager. The Technical Support Representative I possesses a moderate understanding of general aspects of the job. Works under the close direction of senior personnel in the functional area. May require 0-1 year of general work experience. (Copyright 2020 Salary.com)... View full job description
CEL-SCI Corporation engages in the research and development of immunotherapy for the treatment of cancer and other diseases. The company's lead investigational immunotherapy is Multikine, which is under phase III clinical trial for the treatment of primary head and neck cancer. Its Ligand Epitope Antigen Presentation S... More
CEL SCI CORP
Fiscal Year Ended in 2019
What does a Technical Support Representative I do?
Technical Support Representative I in Adairsville, GA
Provide resolution to open cases within Technical Support policy guidelines.
December 16, 2019
Assist the Quality & Warranty department with the warranty claims requiring pre-authorization.
January 10, 2020
Build technical knowledge & experience through planned visits to dealers, customers, and trade shows.
Boston has an area of 89.63 square miles (232.1 km2)—48.4 square miles (125.4 km2) (54%) of land and 41.2 square miles (106.7 km2) (46%) of water. The city's official elevation, as measured at Logan International Airport, is 19 ft (5.8 m) above sea level. The highest point in Boston is Bellevue Hill at 330 feet (100 m) above sea level, and the lowest point is at sea level. Situated onshore of the Atlantic Ocean, Boston is the only state capital in the contiguous United States with an oceanic shoreline.
Boston is surrounded by the "Greater Boston" region and is contiguously bordered by the citi...
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
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These charts show the average base salary (core compensation), as well as the average total cash compensation for the job of Technical Support Representative I in Boston, MA. The base salary for Technical Support Representative I ranges from $36,010 to $52,565 with the average base salary of $41,764. The total cash compensation, which includes base, and annual incentives, can vary anywhere from $36,439 to $54,087 with the average total cash compensation of $42,516.