Technical Support Representative I Salary in District of Columbia

How much does a Technical Support Representative I make in District of Columbia? The average Technical Support Representative I salary in District of Columbia is $40,784 as of January 20, 2020, but the range typically falls between $35,165 and $51,327. Salary ranges can vary widely depending on the city and many other important factors, including education, certifications, additional skills, the number of years you have spent in your profession.

25% $35,165 10% $30,050 90% $60,926 75% $51,327 $40,784 50%(Median)
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Job Description

Technical Support Representative I provides basic technical support and assistance to clients via email, phone, and/or other remote methods. Addresses and responds to customer inquiries on organizational products and services, including installation, operational functions, troubleshooting, and maintenance. Being a Technical Support Representative I provides customers with preventive maintenance and configuration recommendations to improve product usability, performance, and customer satisfaction. Documents client interactions, including details of inquiries, complaints, comments, and actions taken. Additionally, Technical Support Representative I possesses a basic understanding of the organization's products and services, but escalates more complex inquiries. Requires a high school diploma. Typically reports to a supervisor or manager. The Technical Support Representative I possesses a moderate understanding of general aspects of the job. Works under the close direction of senior personnel in the functional area. May require 0-1 year of general work experience. (Copyright 2020 Salary.com)

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Location Avg. Salary Date Updated
Location Naval Anacost Annex, DC Avg. Salary $40,579 Date Updated January 20, 2020
Location Parcel Return Service, DC Avg. Salary $40,579 Date Updated January 20, 2020
Location Washington, DC Avg. Salary $40,579 Date Updated January 20, 2020
Location Washington Navy Yard, DC Avg. Salary $40,579 Date Updated January 20, 2020
Job Openings for Technical Support Representative I in District of Columbia
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