How much does a Technical Customer Support Representative I make in South Dakota? The average Technical Customer Support Representative I salary in South Dakota is $34,144 as of February 26, 2024, but the range typically falls between $30,841 and $37,850. Salary ranges can vary widely depending on the city and many other important factors, including education, certifications, additional skills, the number of years you have spent in your profession.

Technical Customer Support Representative I Salaries by Percentile
Percentile Salary Location Last Updated
10th Percentile Technical Customer Support Representative I Salary $27,833 SD February 26, 2024
25th Percentile Technical Customer Support Representative I Salary $30,841 SD February 26, 2024
50th Percentile Technical Customer Support Representative I Salary $34,144 SD February 26, 2024
75th Percentile Technical Customer Support Representative I Salary $37,850 SD February 26, 2024
90th Percentile Technical Customer Support Representative I Salary $41,224 SD February 26, 2024
25% $30,841 10% $27,833 90% $41,224 75% $37,850 $34,144 50%(Median) Didn’t find job title? Click
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What skills does a Technical Customer Support Representative I need?

Each competency has five to ten behavioral assertions that can be observed, each with a corresponding performance level (from one to five) that is required for a particular job.

1.

Customer Service: Customer service is the provision of service to customers before, during and after a purchase. The perception of success of such interactions is dependent on employees "who can adjust themselves to the personality of the guest". Customer service concerns the priority an organization assigns to customer service relative to components such as product innovation and pricing. In this sense, an organization that values good customer service may spend more money in training employees than the average organization or may proactively interview customers for feedback. From the point of view of an overall sales process engineering effort, customer service plays an important role in an organization's ability to generate income and revenue. From that perspective, customer service should be included as part of an overall approach to systematic improvement. One good customer service experience can change the entire perception a customer holds towards the organization.

2.

Preventative Maintenance: Developing and implementing maintenance strategies to increase equipment life expectancy and avoid unplanned downtime.

3.

Customer Satisfaction: Customer satisfaction (often abbreviated as CSAT, more correctly CSat) is a term frequently used in marketing. It is a measure of how products and services supplied by a company meet or surpass customer expectation. Customer satisfaction is defined as "the number of customers, or percentage of total customers, whose reported experience with a firm, its products, or its services (ratings) exceeds specified satisfaction goals." The Marketing Accountability Standards Board (MASB) endorses the definitions, purposes, and constructs of classes of measures that appear in Marketing Metrics as part of its ongoing Common Language in Marketing Project. In a survey of nearly 200 senior marketing managers, 71 percent responded that they found a customer satisfaction metric very useful in managing and monitoring their businesses. It is seen as a key performance indicator within business and is often part of a Balanced Scorecard. In a competitive marketplace where businesses compete for customers, customer satisfaction is seen as a key differentiator and increasingly has become a key element of business strategy.

Customer Service 12.24%
Preventative Maintenance 1.79%
Customer Satisfaction 1.1%
Others 84.87%

Job Description for Technical Customer Support Representative I

Technical Customer Support Representative I provides basic technical support and assistance to customers via e-mail, phone, or chat. Addresses and responds to customer inquiries on products and services, including installation, operational functions, troubleshooting, and maintenance. Being a Technical Customer Support Representative I provides customers with preventive maintenance and configuration recommendations. Documents support interactions, including details of inquiries, complaints, comments, and actions taken. Additionally, Technical Customer Support Representative I possesses a basic understanding of the organization's products and services. Escalates more complex inquiries to a higher level support team. Typically requires a high school diploma or equivalent. Typically reports to a supervisor. The Technical Customer Support Representative I works under the close direction of senior personnel in the functional area. Possesses a moderate understanding of general aspects of the job. May require 0-1 year of general work experience. (Copyright 2024 Salary.com)... View full job description

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Job Openings for Technical Customer Support Representative I in South Dakota

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Location Avg. Salary Date Updated
Location Deadwood, SD Avg. Salary $33,513 Date Updated February 26, 2024
Location Pierre, SD Avg. Salary $32,645 Date Updated February 26, 2024
Location Watertown, SD Avg. Salary $34,203 Date Updated February 26, 2024
Location Aberdeen, SD Avg. Salary $32,064 Date Updated February 26, 2024
Location Agar, SD Avg. Salary $32,064 Date Updated February 26, 2024
Location Akaska, SD Avg. Salary $32,064 Date Updated February 26, 2024
Location Alcester, SD Avg. Salary $33,781 Date Updated February 26, 2024
Location Alexandria, SD Avg. Salary $34,203 Date Updated February 26, 2024
Location Allen, SD Avg. Salary $33,513 Date Updated February 26, 2024
Location Alpena, SD Avg. Salary $33,133 Date Updated February 26, 2024

Career Path for Technical Customer Support Representative I

A career path is a sequence of jobs that leads to your short- and long-term career goals. Some follow a linear career path within one field, while others change fields periodically to achieve career or personal goals.

For Technical Customer Support Representative I, the first career path typically progresses to Technical Communicator.

Additionally, the second career path typically starts with a Technical Customer Support Representative II position, and then progresses to Technical Customer Support Team Leader.

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Technical Customer Support Representative I Salary in South Dakota
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