How much does a Technical Customer Support Representative II make in Fairbanks, AK? The average Technical Customer Support Representative II salary in Fairbanks, AK is $52,841 as of February 26, 2024, but the range typically falls between $46,940 and $59,763. Salary ranges can vary widely depending on many important factors, including education, certifications, additional skills, the number of years you have spent in your profession. With more online, real-time compensation data than any other website, Salary.com helps you determine your exact pay target. 

Technical Customer Support Representative II Salaries by Percentile
Percentile Salary Location Last Updated
10th Percentile Technical Customer Support Representative II Salary $41,568 Fairbanks,AK February 26, 2024
25th Percentile Technical Customer Support Representative II Salary $46,940 Fairbanks,AK February 26, 2024
50th Percentile Technical Customer Support Representative II Salary $52,841 Fairbanks,AK February 26, 2024
75th Percentile Technical Customer Support Representative II Salary $59,763 Fairbanks,AK February 26, 2024
90th Percentile Technical Customer Support Representative II Salary $66,065 Fairbanks,AK February 26, 2024
25% $46,940 10% $41,568 90% $66,065 75% $59,763 $52,841 50%(Median) Didn’t find job title? Click
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What skills does a Technical Customer Support Representative II need?

Each competency has five to ten behavioral assertions that can be observed, each with a corresponding performance level (from one to five) that is required for a particular job.

1.

Customer Service: Customer service is the provision of service to customers before, during and after a purchase. The perception of success of such interactions is dependent on employees "who can adjust themselves to the personality of the guest". Customer service concerns the priority an organization assigns to customer service relative to components such as product innovation and pricing. In this sense, an organization that values good customer service may spend more money in training employees than the average organization or may proactively interview customers for feedback. From the point of view of an overall sales process engineering effort, customer service plays an important role in an organization's ability to generate income and revenue. From that perspective, customer service should be included as part of an overall approach to systematic improvement. One good customer service experience can change the entire perception a customer holds towards the organization.

2.

Microsoft Office: Microsoft Office is a suite of desktop productivity applications that is designed by Microsoft for business use. You can create documents containing text and images, work with data in spreadsheets and databases, create presentations and posters.

3.

Computer Science: Computer science is the study of computation, automation, and information. Computer science spans theoretical disciplines (such as algorithms, theory of computation, information theory, and automation) to practical disciplines.

Customer Service 14.47%
Microsoft Office 1.78%
Computer Science 0.92%
Others 82.83%

Job Description for Technical Customer Support Representative II

Technical Customer Support Representative II provides basic technical support and assistance to customers via e-mail, phone, or chat. Addresses and responds to customer inquiries on products and services, including installation, operational functions, troubleshooting, and maintenance. Being a Technical Customer Support Representative II provides customers with preventive maintenance and configuration recommendations to improve product usability, performance, and customer satisfaction. Documents support interactions, including details of inquiries, complaints, comments, and actions taken. Additionally, Technical Customer Support Representative II possesses a strong understanding of the organization's products and services. Escalates more complex inquiries to a higher level support team. Typically requires a high school diploma or equivalent. Typically reports to a supervisor. The Technical Customer Support Representative II works under moderate supervision. Gaining or has attained full proficiency in a specific area of discipline. To be a Technical Customer Support Representative II typically requires 1-3 years of related experience. (Copyright 2024 Salary.com)... View full job description

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Job Openings for Technical Customer Support Representative II in Fairbanks, AK

Career Path for Technical Customer Support Representative II

A career path is a sequence of jobs that leads to your short- and long-term career goals. Some follow a linear career path within one field, while others change fields periodically to achieve career or personal goals.

For Technical Customer Support Representative II, the first career path typically progresses to Technical Communicator.

Additionally, the second career path typically starts with a Technical Customer Support Representative III position, and then progresses to Technical Customer Support Team Leader.

Those that have already made the climb...
Dean Tinsley, Former Senior Vice President, Operations
Civitas Resources, Inc., an exploration and production company, focuses on the acquisition, development, and production of oil and natural gas in the Rocky Mountain region, primarily in the Wattenberg Field of the Denver-Julesburg Basin of Colorado. The company was formerly known as Bonanza Creek Energy, Inc. Civitas R... More
Fiscal Year Ended in 2022
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Technical Customer Support Representative II salary varies from city to city. Compared with national average salary of Technical Customer Support Representative II, the highest Technical Customer Support Representative II salary is in San Francisco, CA, where the Technical Customer Support Representative II salary is 25.0% above. The lowest Technical Customer Support Representative II salary is in Miami, FL, where the Technical Customer Support Representative II salary is 2.9% lower than national average salary.

City, State Compared to national average
City, State San Francisco, CA Compared to national average
+ 25.0%
City, State Washington, DC Compared to national average
+ 11.3%
City, State Miami, FL Compared to national average
-2.9%
City, State Chicago, IL Compared to national average
+ 5.5%
City, State Boston, MA Compared to national average
+ 12.7%
City, State New York, NY Compared to national average
+ 17.5%
City, State Dallas, TX Compared to national average
-0.7%

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Understand the total compensation opportunity for a Technical Customer Support Representative II, base salary plus other pay elements

Average Base Salary

Core compensation

 
 
 
46940
59763
52841

Average Total Cash Compensation

Includes base and annual incentives

 
 
 
47671
61262
53842
These charts show the average base salary (core compensation), as well as the average total cash compensation for the job of Technical Customer Support Representative II in Fairbanks, AK. The base salary for Technical Customer Support Representative II ranges from $46,940 to $59,763 with the average base salary of $52,841. The total cash compensation, which includes base, and annual incentives, can vary anywhere from $47,671 to $61,262 with the average total cash compensation of $53,842.
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46940
59763

 

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About Fairbanks, Alaska    Fairbanks (Tanana: Tanan) is a home rule city and the borough seat of the Fairbanks North Star Borough in the U.S. state of Alaska. Fairbanks is the l....More

Fairbanks, Alaska  area prices were up 2.8% from a year ago    View the Cost of Living in Fairbanks, Alaska

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